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- Tasks: Join as a 1st Line Support Analyst, resolving tickets and assisting clients remotely.
- Company: Work for a reputable, innovative company experiencing growth in the tech industry.
- Benefits: Enjoy remote work flexibility after onboarding and a competitive pay rate of £12.92 per hour.
- Why this job: Gain valuable experience in IT support while working with a dynamic team in a thriving company.
- Qualifications: 1 year of help desk experience, strong IT skills, and excellent communication abilities required.
- Other info: First day requires commuting to Nottingham for equipment pickup and onboarding.
1st Line Support
£12.92 per hour
Remote, Nottingham
37.5 Hours, Monday to Friday
6 Months
Start date: January 2025
We have an exciting opportunity for 1st Line Support Agents to join our client based in Nottingham. We're looking for analytically minded candidates to support their service desk department for 6 months. This is an opportunity to work for a highly reputable and innovative company who are celebrating growth and expansion due to their continued market dominance.
Duties will include:
- Working in a frontline support role to triage, process and resolve a high volume of tickets through an internal system
- Ensuring SLA's are met
- Collecting relevant information to ensure issues are resolved accurately
- Contacting clients via software, email or phone when needed
- Escalating more complex tickets where appropriate
Skills and experience required:
- Naturally analytical and ability to problem solve
- 1 year of experience in a Help Desk role
- IT Proficient including SQL, Microsoft 365, Excel and Word
- Ability to prioritise tasks
- Experience in customer-focused positions
- An excellent communicator
Additional Information : You will need to commute to the office in Nottingham on your first day to collect equipment/complete onboarding. After this, the role will be remote.
Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three business days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.
IT Support Analyst employer: Harper Recruitment Group
Contact Detail:
Harper Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarize yourself with common IT support tools and ticketing systems. Being able to demonstrate your experience with these platforms during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your problem-solving skills by practicing real-life scenarios. Think about how you would handle specific technical issues and be ready to discuss your thought process in the interview.
✨Tip Number 3
Since communication is key in this role, practice explaining technical concepts in simple terms. This will help you convey your ideas clearly during the interview and show that you can effectively assist clients.
✨Tip Number 4
Research the company’s values and recent developments. Showing that you understand their mission and how you can contribute to their growth will make a positive impression during your interview.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Support Analyst position. Understand the key responsibilities and required skills, such as experience in a Help Desk role and proficiency in SQL and Microsoft 365.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that match the job requirements. Emphasize your analytical abilities, problem-solving skills, and any customer-focused roles you've held.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to meet SLAs and resolve issues effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Harper Recruitment Group
✨Show Your Analytical Skills
Since the role requires analytical thinking, be prepared to discuss specific examples where you've successfully solved problems in a help desk environment. Highlight your thought process and how you approached each situation.
✨Familiarize Yourself with Relevant Tools
Make sure you are comfortable discussing your experience with SQL, Microsoft 365, Excel, and Word. Be ready to explain how you've used these tools in previous roles to support customers or resolve issues.
✨Demonstrate Excellent Communication
As an IT Support Analyst, communication is key. Practice explaining technical concepts in simple terms, and be ready to showcase your customer service experience. Think of examples where you effectively communicated with clients.
✨Prepare for Ticket Management Scenarios
Since you'll be handling a high volume of tickets, prepare for questions about prioritization and time management. Consider how you would handle multiple requests and ensure SLAs are met while maintaining quality support.
