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- Tasks: Help customers manage their accounts and provide top-notch support through calls and digital channels.
- Company: Join Snap Finance, a leading alternative finance provider dedicated to customer satisfaction and financial flexibility.
- Benefits: Enjoy competitive pay, 26 days off, gym discounts, and a flexible hybrid work environment.
- Why this job: Be part of a fun team that values your input and helps customers thrive financially.
- Qualifications: Previous collections experience and strong communication skills are a must; FCA knowledge is a plus.
- Other info: This role offers a chance to grow in a supportive environment with great perks!
The predicted salary is between 24000 - 29000 £ per year.
JOIN A FUN COMPANY THAT LOOK TO CREATE THE IMPOSSIBLE AND OBSESS OVER CUSTOMERS!
Who are we and what do we do?
Snap Finance, founded in the US in 2012, is the largest privately held alternative finance provider in the US. Since launching in the UK in 2017, we’ve been offering financial solutions to consumers through a network of retail partners. Our mission is to unlock financial flexibility for a better life, and our vision is to ensure everyone has the financial means to thrive. Discover more about us at
If you’re looking to make a great career move, then look no further. We are on the lookout for a Collections Advisor (Hybrid) to join our team, see more information below.
Reporting to: Collections Team Leader
Location: Crownhill, Milton Keynes / Hybrid Working.
Working Hours: 37.5 hours a week – Monday – Friday 8:30am – 17:30pm. Saturday work is every 4 weeks between the hours of 09:00am – 13:00pm.
Role Purpose : To manage and provide top-quality customer service and support to Snap customers. Advise them of the best reasonable action to take to get their accounts up to date, following and adhering to our strict company policies and FCA regulations.
Your Key Tasks and Responsibilities will include:
- Make outbound calls to customers manually and via the dialler and answer inbound calls to collect amounts past due and set affordable repayments.
- Communicating with customers via digital channels (SMS, email and chat)
- Working with customers who may be facing financial difficulties and working with them to come up with a solution.
- Making informed decisions based on the unique circumstances and information given.
- Providing suitable decisions based on each individual customer and the business.
- Providing top-quality service to all customers.
- To provide the best advice and guidance ensuring it’s aligned with regulatory requirements.
- Following Snap’s strict policies and procedures.
- Treating Customers Fairly.
- Meeting call quality expectations.
- Ensuring adherence to regulatory compliance and best practice.
- Supporting other business areas where required.
To be successful in the role of a Collections Advisor we require the following skills and experience:
- Previous collections experience.
- Familiar with regulatory requirements.
- Successful track record of building strong relationships with customers and colleagues.
- Exceptional communication skills (Face to Face and Written).
- Competent with a PC and MS Office.
- Time management.
- Ability to prioritize tasks.
- Attention to detail and rapport building.
- Passionate with a desire to go the extra mile to succeed.
- Friendly and helpful, coupled with a great attitude!
- Must be able to complete simple mathematical equations (add, subtract, multiply & divide using fractions, decimals, or whole numbers).
- Desire to play to win as a team.
- FCA knowledge.
Benefits:
As a new family member to Snap, you will receive and have access to a variety of our great benefits, which could include:
- Competitive salary plus an annual bonus based on company performance and/or personal yearly performance.
- 26 days annual leave – plus your birthday off and an extra day for each year you’ve worked, capped at 4 years (that’s an additional 4 days!)
- Discounted gym memberships
- Access to our Snap! Perks platform.
- It’s all about balance – Our hybrid work environment encourages employees to utilise the flexibility of working from home, as well as the benefits of in-person collaboration that our offices provide.
- Life Assurance.
- Cycle2work Scheme
- Eyecare vouchers
- Healthcare
If you feel as though you meet our requirements and are looking for your next challenge, then simply press ‘APPLY ’ and upload your up-to-date CV and cover letter for the position.
Snap Finance is required to comply with UK Government standards when carrying out pre-employment checks for all new starters; this includes a basic criminal record and credit check.
Due to the high volume of applications, if you do not hear from us within 15 days then take it that on this occasion you have not been successful.
Job Type: Full-time
Pay: £24,000.00-£29,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Yearly bonus
Application question(s):
- This is a Hybrid role. Can you travel to the MK office when required?
Experience:
- Financial services: 1 year (required)
- Collections: 1 year (required)
- Debt Management: 1 year (required)
Work Location: Hybrid remote in Milton Keynes, MK8 0AB
Collections Advisor (Hybrid) employer: Snap Finance UK
Contact Detail:
Snap Finance UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor (Hybrid)
✨Tip Number 1
Familiarize yourself with FCA regulations and compliance standards. Understanding these will not only help you in the role but also show us that you're serious about adhering to our policies.
✨Tip Number 2
Highlight your previous collections experience during the interview. Share specific examples of how you've successfully managed customer relationships and resolved financial difficulties.
✨Tip Number 3
Practice your communication skills, especially over the phone and through digital channels. We value exceptional communication, so being able to demonstrate this will set you apart.
✨Tip Number 4
Show your passion for customer service. We love team members who go the extra mile, so be prepared to discuss how you've done this in past roles.
We think you need these skills to ace Collections Advisor (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous collections experience and any relevant skills that align with the job description. Emphasize your exceptional communication skills and ability to build strong relationships with customers.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your desire to help customers facing financial difficulties. Mention specific examples of how you've successfully managed similar situations in the past.
Showcase Regulatory Knowledge: Since the role requires familiarity with regulatory requirements, include any relevant experience or training you have in this area. This will demonstrate your understanding of the compliance aspects of the position.
Answer Application Questions Thoughtfully: When responding to the application question about traveling to the MK office, be honest and clear about your availability. If you can travel when required, mention your flexibility and willingness to collaborate in person.
How to prepare for a job interview at Snap Finance UK
✨Show Your Customer Service Skills
Since the role focuses on providing top-quality customer service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to empathize with customers, especially those facing financial difficulties.
✨Demonstrate Regulatory Knowledge
Familiarity with regulatory requirements is crucial for this position. Brush up on FCA regulations and be ready to discuss how you have adhered to compliance in previous roles. This will show that you understand the importance of following company policies.
✨Communicate Clearly and Effectively
Exceptional communication skills are a must. Practice articulating your thoughts clearly, both verbally and in writing. You might be asked to role-play a customer interaction, so be ready to demonstrate your ability to communicate effectively across different channels.
✨Highlight Your Problem-Solving Abilities
The role involves making informed decisions based on unique customer circumstances. Prepare to discuss situations where you've successfully resolved issues or come up with creative solutions for customers. This will showcase your analytical skills and ability to think on your feet.
