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- Tasks: Support schools with IT issues, both on-site and remotely, while collaborating with expert teams.
- Company: Join Computeam, a top-rated education tech provider transforming learning through technology.
- Benefits: Enjoy remote work options, profit sharing, professional training, and wellness programmes.
- Why this job: Be part of a mission-driven company recognised for its culture and employee engagement.
- Qualifications: 3 years in IT support, knowledge of Microsoft and networking, and a full UK driving licence required.
- Other info: Flexible working hours and opportunities for career development in a supportive environment.
The predicted salary is between 21331 - 25000 £ per year.
Computeam is a fast growing education technology provider, delivering managed IT services to over 500 school and Multi-academy Trust clients across the UK. We are now looking for an IT Technician to join our world class company. Candidates must have a good understanding of an experienced IT Technician and be someone who is competent working with clients, customers and colleagues of all levels of seniority.
Computeam is passionate about our mission to improve education outcomes using technology and we’ve been voted one of the Top 5 Mid Sized Companies to work for in the UK in the Best Companies Index for 2024 as well as Top 5 in the Technology Sector.
What do our IT Technicians and Consultants do?
- Make regular visits to client schools to provide effective on-site responses to a range of IT networking and end user support requests, looking after around 5 - 10 schools.
- Use robust and developing knowledge to support across IT services and technologies, including Microsoft, Google and Apple platforms.
- Process and escalate incoming requests for support both on site and remotely via the helpdesk.
- Participate in project work at client sites, with the potential for developing the direction and scope of these projects in the future.
- Work closely with our expert Account Managers to provide holistic technical support and consultancy for valued clients in schools.
Requirements:
- Around 3 years’ demonstrable experience in IT support services or consultancy.
- Windows AD, Microsoft Office 365 and Azure AD.
- Well-developed network troubleshooting skills.
- Some VMWare and Microsoft Hyper-V experience (desirable).
- Some experience in recent Microsoft Server 2016-2019 builds.
- Experience with On-Premises software (desirable).
- Relevant certification in Networking (e.g., CCNA) and/or Microsoft.
- Full UK Drivers License and own car essential.
- Clear DBS.
We have been recognised as a World Class Employee by Best Companies in 2023 and we have excellent engagement and wellbeing practices, which in turn drives an excellent service for our clients.
Benefits:
- Annual Profit Share scheme (after 12 months).
- Employer Pension Contributions.
- Employee Assistance Plan.
- Laptop and Mobile Phone.
- Holiday entitlement starting at 22 days increasing with length of service.
- Additional Birthday leave and Holiday buy and sell.
- Cycle to work scheme.
- Salary sacrifice EV car scheme.
- Company events & charity fundraising opportunities.
- Funded professional training and access to our inhouse training platform.
40 hours a week between 8am – 5pm, Monday – Friday. Predominantly school site visits, some work from home, visits to the regional Head Office.
Grade 3: IT Technician – Desk & Field Based, 2nd Line £25,397 - £30,000 per annum (full time). Mileage expenses reimbursement (own car essential and full driving licence).
Job Types: Full-time, Permanent.
- Additional leave.
- Company events.
- Company pension.
- Cycle to work scheme.
- Health & wellbeing programme.
- Referral programme.
- Sick pay.
Implementation Consultant / Training Consultant employer: Computeam
Contact Detail:
Computeam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Consultant / Training Consultant
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Office 365, Azure AD, and networking skills. Being able to discuss these technologies confidently during your interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Highlight any previous experience you have with on-site client support, especially in educational settings. Sharing relevant anecdotes can demonstrate your ability to handle the unique challenges of working in schools and collaborating with various stakeholders.
✨Tip Number 3
Research Computeam's mission and values, particularly their focus on improving educational outcomes through technology. Be ready to articulate how your personal values align with theirs and how you can contribute to their goals.
✨Tip Number 4
Prepare questions for your interview that reflect your interest in the role and the company. Asking about their projects or future plans can show your enthusiasm and willingness to be part of their growth.
We think you need these skills to ace Implementation Consultant / Training Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support services and consultancy. Emphasise your skills with Windows AD, Microsoft Office 365, and any networking certifications you hold.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving education outcomes through technology. Mention specific experiences where you've successfully supported clients or worked on IT projects.
Highlight Soft Skills: Since the role involves working closely with clients and colleagues, emphasise your communication and collaboration skills. Provide examples of how you've effectively engaged with different stakeholders in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT role.
How to prepare for a job interview at Computeam
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows AD, Microsoft Office 365, and Azure AD. Highlight specific examples of how you've used these technologies in previous roles, as this will demonstrate your competence and readiness for the position.
✨Demonstrate Client Interaction Experience
Since the role involves working closely with clients, share examples of how you've successfully interacted with customers or colleagues at various levels. This could include resolving issues, providing training, or collaborating on projects.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially in network troubleshooting. Prepare to walk through how you would handle specific IT support scenarios, showcasing your analytical thinking and technical knowledge.
✨Express Your Passion for Education Technology
Computeam values a passion for improving educational outcomes through technology. Be ready to discuss why you are interested in this field and how you can contribute to their mission, which will resonate well with the interviewers.
