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For Companies At a Glance
- Tasks: Provide top-notch technical support and troubleshoot hardware, software, and network issues.
- Company: Join AmpsTek Services, a dynamic tech company focused on innovative IT solutions.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Be part of a culture that values problem-solving and continuous learning in the tech field.
- Qualifications: 5+ years in IT support with strong skills in troubleshooting and communication required.
- Other info: Ideal for tech enthusiasts looking to grow their career in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Required Skills:
The IT Support Engineer is responsible for providing technical support to the company. This includes diagnosing and troubleshooting issues and maintaining, upgrading, and installing hardware and software.
- Diagnose and resolve problems with hardware, software or network connectivity.
- Maintain, upgrade, and install hardware and software as needed.
- Experience with advanced troubleshooting of both wireless and/or data networks (LAN/WAN). Network cabling & setup.
- Good knowledge of Intune & Autopilot imaging process.
- Knowledge on System Center Configuration Manager (SCCM) client-side troubleshooting.
- Good knowledge on Windows patching and troubleshooting.
- Good knowledge on Microsoft O365 and troubleshooting, MFA.
- Knowledge on antivirus tools like Crowdstrike.
- Knowledge in Bitlocker functionality.
- Knowledge on ITSM process and SLA (Incident & Service Task).
- Good knowledge of Operating System – Installation & Troubleshooting (Windows 10/11, Server – Added advantage).
- Excellent analytical and problem-solving skills.
- Minimum of 5+ years' experience as an IT support engineer or equivalent role.
- Excellent verbal and written communication skills.
Deskside Support employer: Ampstek
Contact Detail:
Ampstek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Intune, Autopilot, and SCCM. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network troubleshooting skills are crucial for this role. Brush up on your knowledge of LAN/WAN setups and be prepared to discuss your past experiences with diagnosing network issues during the interview.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved technical issues in the past. Be ready to explain your thought process and the steps you took to reach a solution.
✨Tip Number 4
Since communication skills are highlighted in the job description, practice articulating complex technical concepts in simple terms. This will help demonstrate your ability to support users effectively during the interview.
We think you need these skills to ace Deskside Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly focusing on diagnosing and troubleshooting hardware and software issues. Include specific examples of your work with Intune, SCCM, and network troubleshooting.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Deskside Support role. Mention your 5+ years of experience and how your skills align with the job requirements, such as your knowledge of Windows patching and Microsoft O365 troubleshooting.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your analytical and problem-solving abilities. Highlight situations where you successfully resolved complex IT issues, especially those related to network connectivity or system installations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Ampstek
✨Showcase Your Technical Skills
Be prepared to discuss your experience with diagnosing and troubleshooting hardware, software, and network issues. Highlight specific examples where you've successfully resolved problems, especially with tools like Intune, SCCM, and Crowdstrike.
✨Demonstrate Problem-Solving Abilities
During the interview, you may be presented with hypothetical scenarios or technical problems. Use these opportunities to showcase your analytical skills and how you approach troubleshooting. Think aloud to demonstrate your thought process.
✨Familiarise Yourself with ITSM Processes
Understanding IT Service Management (ITSM) processes and Service Level Agreements (SLAs) is crucial. Be ready to discuss how you've adhered to these in previous roles and how they impact your work as an IT support engineer.
✨Communicate Clearly and Effectively
Since excellent verbal and written communication skills are essential for this role, practice explaining technical concepts in simple terms. This will help demonstrate your ability to communicate effectively with both technical and non-technical stakeholders.
