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- Tasks: Support teachers and pupils with IT issues, both remotely and on-site.
- Company: Join a top MSP in the UK focused on education sector support.
- Benefits: Enjoy childcare vouchers, bespoke training, pension scheme, and career progression.
- Why this job: Be part of a supportive team with excellent training and development opportunities.
- Qualifications: Knowledge of Windows Server, Microsoft Intune, Office 365, and a full driver’s license required.
- Other info: This role offers a competitive salary and a chance to make a real impact.
The predicted salary is between 28800 - 43200 £ per year.
Are you looking to join one of the best MSP’s in the UK that provide support within the Education sector? What makes these guys the best is their strong ethos on staff retention and development, these guys really know how to treat their staff well and can offer a genuinely great place to work.
The company works exclusively within the education sector, providing support to primary schools across the North West. They are looking to bolster their Service Desk Team further with the addition of another 2nd Line Support Technician at their office in Radcliffe, Manchester.
This position will be predominantly office based as part of the Service Desk Team, however, there will be times where you may be called out onto a customer site to issue a fix that can’t be done remotely, or to get involved in project work and installations.
The MSP that you will be working for are an incredible outfit with some superb training plans and facilities, and have a really good bunch of Engineers who are very tight knit, you will get truly looked after here.
- Childcare vouchers
- Bespoke system training and paid for Certs
- Pension Scheme
- Full Driver’s license
- Microsoft Windows and Server operating system knowledge
- Microsoft Intune
- Office 365
- DBS Clearance
Provide support both remotely and face to face to teachers and pupils.
- Provide Windows Server, mobile device and network infrastructure support.
- Provide hands on advice and guidance to the schools to help develop their IT network.
- Maintain a helpdesk facility providing clients with feedback to tickets proactively and in a timely manner.
This position is with a market leader in IT support for the education sector in the whole of the North West with incredible opportunities for progression. With a competitive starting salary range and training to boot, I highly recommend applying for this role if you feel you have the right attributes.
2nd Line Support Engineer - Urgent employer: Allegiance Group
Contact Detail:
Allegiance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer - Urgent
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows, Server operating systems, and Office 365. Being able to discuss your experience with these tools during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Research the company’s ethos on staff retention and development. Be ready to articulate why a supportive work environment is important to you and how you can contribute positively to their team culture.
✨Tip Number 3
Prepare examples of how you've provided support in previous roles, especially in educational settings. Highlight any experience you have with face-to-face support, as this role involves direct interaction with teachers and pupils.
✨Tip Number 4
Since the role may require travel to customer sites, ensure you have a valid driver’s license and be ready to discuss your flexibility regarding on-site support. This shows your commitment to meeting the needs of the schools you'll be assisting.
We think you need these skills to ace 2nd Line Support Engineer - Urgent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly within the education sector. Emphasise your skills with Microsoft Windows, Server operating systems, and Office 365, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting educational institutions. Mention any previous experience you have in similar roles and how you can contribute to the company's ethos of staff retention and development.
Highlight Technical Skills: In your application, clearly outline your technical skills, especially your knowledge of Microsoft Intune and network infrastructure. Provide specific examples of how you've used these skills in past roles to solve problems.
Show Enthusiasm for the Role: Express your enthusiasm for the position and the company in your application. Mention why you want to work specifically for this MSP and how their values align with your own career goals.
How to prepare for a job interview at Allegiance Group
✨Show Your Passion for Education
Since the company works exclusively within the education sector, it's crucial to express your enthusiasm for supporting schools and helping teachers and pupils. Share any relevant experiences or insights you have about how technology can enhance learning.
✨Demonstrate Technical Knowledge
Be prepared to discuss your experience with Microsoft Windows, Server operating systems, and Office 365. Highlight any specific projects where you've provided support or resolved issues, as this will showcase your technical skills and problem-solving abilities.
✨Emphasise Teamwork and Communication Skills
As part of a tight-knit Service Desk Team, your ability to work collaboratively is key. Provide examples of how you've effectively communicated with colleagues and clients in previous roles, especially in high-pressure situations.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's training programmes, staff retention strategies, and opportunities for progression. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
