Office Coordinator

Portico is currently recruiting for a hands-on Office Coordinator (Senior Community Housekeeper) to join our team at the London offices of a world renown bank.The Senior Community Housekeeper is a unique role, focused on the presentation of the office, and has a huge part to play in helping our team to deliver an exceptional customer experience for all internal and external customers visiting the corporate facilities, ensuring that all areas are set up to the highest standard.This includes resetting meeting rooms, restocking pantries and stationery hubs and keeping noticeboards up to date. They will ensure all desks and flexible working spaces are set up and in working order for colleagues coming to the office the next day, as well as raising any issues/ faults through the helpdesk and working closely with suppliers to highlight and resolve ongoing issues.Whilst this is a very hands-on role, the Senior Community Housekeeper will need to balance their operational duties with enhanced line management duties. They will: –

• Provide direct line management of the two part-time housekeepers with the help of the Community Manager (i.e. payroll, scheduling, HR, recruitment, onboarding and training).
• Monitor standards, complete spot checks and provide feedback/ further training to Housekeepers as required.
• Co-ordinate resources, allocating the Housekeepers to areas as needed, managing leave requests, and creating rotas which reflect the needs of the business.
• Build partnerships with the cleaning and engineering suppliers through regular communication and meetings.
• Work closely with the Community Hosts to deliver impeccable, fit for purpose spaces for our clients.
• Be a friendly, helpful and familiar face for clients using the office.

Hours: 40 hours per week, 12pm-9pm, from Mon-Fri.Salary: £35,000We would be keen to also meet with candidates with a background in hotel services or managing private residences, as house manager of Butler.Experience of office management is beneficial but not essential.Candidates must: –

• Have high levels of attention to detail
• Have strong English and communication skills.
• Have strong management skills, with proven experience of supervisory duties.
• Have excellent personal presentation
• Have a solid knowledge of IT, as this role requires communicating via email and using IT systems to log and track jobs.

Whats in it for you?

• Holiday allowance and Enhanced annual leave.
• Pension.
• Life insurance.
• Recommend a Friend Bonus Scheme.
• Thank you voucher scheme.
• 24-hour private helpline for employees, providing counselling & information services.
• Access to our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Award winning Training Academy that provides excellent training and development opportunities for our people.
• Eyecare scheme

Who is Portico?Portico are experienced in all guest services including reception, concierge, client meeting rooms and events, switchboard, helpdesk, agile working, and other soft services.Aimed primarily at the business and industry, residential and property sectors we have over 15 years of experience managing, mobilising, and enhancing client guest services throughout the UK & Ireland. We have built our relationships and reputation on providing impeccable client services through the development of our people and the assistance of our operational teams.Why Portico?Portico is defined by our unique culture One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in our careers.?We are one vibrant community and love meeting up to celebrate our success.Our people are customer service superheroes! With a passion to serve and help people within the most prestigious environments, you will often encounter them in landmark buildings where they will be greeting visitors with a genuine smile and offering help to anyone in need.At Portico hard work and dedication are never overlooked. We provide every team member with the very best coaching, encouragement, and training to flourish and reach their full potential. Our recognition programmes focus on an impromptu thank you scheme, the Annual Portico People Awards and long service awards.

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