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- Tasks: Join our Salesforce team to analyse business needs and optimise our platform.
- Company: Claranet is a leading provider of IT services, focused on innovation and customer satisfaction.
- Benefits: Enjoy competitive salary, health insurance, flexible work arrangements, and professional development opportunities.
- Why this job: Be a key player in transforming business processes while working in a dynamic and supportive environment.
- Qualifications: 5+ years as a Business Analyst, with strong Salesforce knowledge and excellent communication skills.
- Other info: Opportunity for internal and external project involvement, fostering innovation and teamwork.
The predicted salary is between 43200 - 72000 £ per year.
As a Business Analyst within the Salesforce team in Claranet’s Group Information Systems department, you will play a crucial role as the interface between the business and the whole Salesforce team. Leveraging your knowledge in Sales Cloud, CPQ (Configure, Price, Quote) module and the new Revenue Cloud to support the optimisation of our Salesforce platform, you will work closely with various departments to gather requirements, analyse business processes and support the implementation of Salesforce solutions that meet the needs of our organization.
Your responsibilities include:
- Collaboration with business stakeholders to analyse business needs and gather and understand requirements.
- Providing recommendations to streamline and optimise processes and align with the overall Claranet framework.
- Documenting full requirements, including page layout, fields, and workflows, defining user stories and acceptance criteria.
- Managing incoming requests for Salesforce enhancements.
- Performing testing of the deliverables; presenting the solutions to the requesters and facilitating the transition.
- Supporting internal customers (the Claranet Countries that use Salesforce and other GIS platforms), with the possibility of expanding to external facing projects.
- Responsibilities for stakeholder management and project management.
Key Responsibilities:
- Partner with the Salesforce team to determine the best technical solution to address the requirements that you gather.
- Understand business needs, analyse, and define priorities in the business context. Maintain comprehensive documentation for configured processes.
- Assist with the development and delivery of end user training. Provide support and guidance to end-users during the implementation and post-implementation phases.
- Communicate with stakeholders and update on request status and timelines.
- Partner with team members to develop project schedules, reports, and documentation.
- Analyse and evaluate existing business processes and systems to identify areas for improvement.
- Stay updated with industry trends and best practices to continually enhance business analysis processes.
- Create and maintain issue logs, schedule meetings, and take meeting minutes (when needed).
- Act as a team player, contributing to team evolution by enhancing processes, fostering innovation, and maintaining a proactive attitude to elevate service quality and drive engineering excellence.
- Facilitate knowledge transfer within and outside your team through presentations, coaching sessions, or other sharing practices.
Position Specifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years’ experience as a Business Analyst, with a minimum of 2 years as a Salesforce Business Analyst.
- Good knowledge of Salesforce, CPQ module, Revenue Cloud module and Sales Cloud.
- An understanding of Salesforce best practices, data modelling, and security.
- Excellent problem-solving skills and the ability to work in a fast-paced environment.
- Certification as Salesforce Business Analyst, Administrator or Sales Cloud Consultant would be a plus.
- Exceptional communication and interpersonal skills.
- Fluent in English written and spoken.
Benefits:
Our benefits package is comprehensive and there are specifics that depend on the country, you can count on: Competitive salary, Health insurance, Professional development opportunities and continuous learning, Flexible work arrangements and a supportive work-life balance.
Salesforce Business Analyst employer: Claranet Limited
Contact Detail:
Claranet Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Business Analyst
✨Tip Number 1
Familiarise yourself with the specific Salesforce modules mentioned in the job description, such as Sales Cloud, CPQ, and Revenue Cloud. This knowledge will not only help you understand the role better but also allow you to speak confidently about how you can leverage these tools to optimise processes during interviews.
✨Tip Number 2
Network with current or former employees of Claranet or similar companies to gain insights into their Salesforce practices and culture. This can provide you with valuable information that you can use to tailor your discussions and demonstrate your understanding of their business needs.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully gathered requirements and implemented Salesforce solutions. Highlighting your problem-solving skills and ability to communicate effectively between technical and business teams will set you apart.
✨Tip Number 4
Stay updated on the latest trends and best practices in Salesforce and business analysis. Being able to discuss recent developments or innovations in the field during your interview will show your commitment to continuous learning and improvement, which is highly valued in this role.
We think you need these skills to ace Salesforce Business Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Business Analyst, particularly in Salesforce. Emphasise your knowledge of Sales Cloud, CPQ, and Revenue Cloud, and include specific examples of how you've optimised processes in previous roles.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the role and how your skills align with Claranet's needs. Mention your experience in stakeholder management and your ability to translate technical concepts for non-technical audiences.
Showcase Relevant Projects: If you have worked on specific Salesforce projects, describe them in your application. Highlight your role, the challenges faced, and the outcomes achieved. This will demonstrate your practical experience and problem-solving skills.
Prepare for Technical Questions: Be ready to discuss Salesforce best practices, data modelling, and security during the interview process. Brush up on your knowledge of the CPQ module and Revenue Cloud, as these are key components of the role.
How to prepare for a job interview at Claranet Limited
✨Know Your Salesforce Modules
Make sure you have a solid understanding of the Sales Cloud, CPQ, and Revenue Cloud modules. Be prepared to discuss how you've used these tools in past roles and how they can be optimised for Claranet's needs.
✨Demonstrate Your Analytical Skills
Be ready to showcase your ability to analyse business processes and gather requirements. Prepare examples of how you've successfully translated technical concepts for non-technical stakeholders in previous positions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific situations where you've improved processes or managed stakeholder expectations, and be ready to explain your thought process.
✨Showcase Your Communication Skills
As a Business Analyst, communication is key. Practice articulating complex ideas clearly and concisely. Highlight your experience in facilitating training sessions or presentations to demonstrate your interpersonal skills.
