Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide hands-on IT support across Yorkshire, solving hardware and software issues.
- Company: Join a dynamic team at Devonshire Hayes, known for its customer-focused approach.
- Benefits: Enjoy mileage reimbursement, flexible travel, and the chance to work with cutting-edge technology.
- Why this job: Perfect for tech enthusiasts who love problem-solving and want to make a real impact.
- Qualifications: Experience in IT support, strong knowledge of Windows OS, and excellent communication skills required.
- Other info: Must have a full UK driving licence and be ready to travel extensively.
The predicted salary is between 30000 - 42000 £ per year.
Devonshire Hayes are seeking a proactive and customer-focused Field IT Support Technician to join my client’s team on a permanent basis. Covering sites across Yorkshire (Brighouse, Elland, Halifax etc), you’ll provide on-site IT support to ensure systems are operational, secure, and effective for end-users. This is a hands-on role requiring a good mix of technical ability and communication skills.
Key Responsibilities:
- Provide first and second-line technical support for hardware, software, and network issues.
- Travel to various customer or company sites across Yorkshire to perform on-site installations, maintenance, and troubleshooting.
- Set up, configure, and support desktops, laptops, printers, mobile devices, and other IT equipment.
- Maintain accurate documentation of support requests, incidents, and solutions.
- Liaise with central IT teams to escalate complex issues where necessary.
- Ensure all work complies with company standards and security protocols.
Requirements:
- Proven experience in an IT Support or similar technical support role providing installation and configuration of hardware & software.
- Strong knowledge of Windows OS, Microsoft 365, basic networking, and common hardware troubleshooting.
- Excellent problem-solving and communication skills.
- Experience with Active Directory, remote desktop tools, and ticketing systems.
- Ability to work independently and manage travel schedules effectively.
- Must hold a full UK driving licence and have access to your own car (mileage paid for travel between sites).
- Must be based in or willing to travel extensively across Yorkshire.
Desirable:
- Relevant IT certifications (e.g. CompTIA A+, Microsoft certifications) are advantageous.
Field IT Support Analyst employer: Devonshire Hayes Recruitment Specialists Limited
Contact Detail:
Devonshire Hayes Recruitment Specialists Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field IT Support Analyst
✨Tip Number 1
Familiarise yourself with the specific IT systems and tools mentioned in the job description, such as Windows OS and Microsoft 365. Being able to demonstrate your knowledge of these platforms during an interview will show that you're ready to hit the ground running.
✨Tip Number 2
Since this role involves a lot of travel across Yorkshire, make sure to highlight any previous experience you have with managing travel schedules or working independently. This will reassure us that you can handle the demands of the position effectively.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. Think of specific examples where you've successfully resolved technical issues, as this will be crucial in demonstrating your capability to provide first and second-line support.
✨Tip Number 4
If you have any relevant IT certifications, be sure to mention them during your conversation with us. Certifications like CompTIA A+ or Microsoft certifications can set you apart from other candidates and show your commitment to professional development.
We think you need these skills to ace Field IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles. Emphasise your technical skills, particularly with Windows OS, Microsoft 365, and any relevant certifications you hold.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer-focused approach and problem-solving abilities. Mention specific examples of how you've successfully resolved IT issues in the past.
Highlight Communication Skills: Since this role requires excellent communication skills, include examples in your application that demonstrate your ability to explain technical concepts to non-technical users.
Showcase Your Flexibility: Mention your willingness to travel across Yorkshire and your ability to manage your schedule effectively. This is crucial for a Field IT Support Analyst role.
How to prepare for a job interview at Devonshire Hayes Recruitment Specialists Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with hardware, software, and networking. Highlight specific examples where you've successfully resolved technical issues, as this will demonstrate your hands-on ability and problem-solving skills.
✨Emphasise Communication Abilities
Since the role requires strong communication skills, practice explaining technical concepts in simple terms. This will show that you can effectively communicate with end-users who may not have a technical background.
✨Demonstrate Proactivity
Share instances where you've taken the initiative to improve processes or resolve issues before they escalated. This aligns with the proactive nature of the role and shows your commitment to providing excellent support.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as a critical system failure or a frustrated user. Practising these scenarios will help you articulate your thought process and decision-making skills during the interview.
