Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to improve business processes and enhance customer experiences.
- Company: Join a progressive organisation focused on transformation and operational efficiency.
- Benefits: Enjoy hybrid working with flexibility, plus opportunities for personal development.
- Why this job: Make a real impact by driving change and improving customer journeys.
- Qualifications: Experience in process improvement and team leadership is essential; Lean methodology knowledge is a plus.
- Other info: This role is a fixed-term contract for 18 months, based in the West Midlands.
The predicted salary is between 36000 - 60000 £ per year.
Excellent opportunity for an experienced Business Process Analyst to step into a team leadership role within an established and progressive organisation. This position sits within the central transformation function and plays a key part in delivering cross-functional process improvements that enhance customer experience, drive operational efficiency, and support long-term strategic goals.
As a Lead Business Process Improvement Analyst, you’ll combine hands-on process improvement work with team leadership. You’ll be responsible for guiding and mentoring a small team, helping to shape individual development plans and ensuring the delivery of high-quality process analysis across multiple business areas. You’ll be highly data-driven – confident in collecting, interpreting, and using insight to identify inefficiencies, risks, and opportunities for change throughout the customer journey.
This is a hybrid position based out of a West Midlands HQ, typically involving two office days per week and three working remotely, with flexibility where needed. The position is based on an initial 18-month FTC.
Key Responsibilities:- Lead and support a small team of analysts, providing coaching, mentoring, and skills development
- Help define personal objectives and development roadmaps for team members
- Oversee delivery of business process analysis to ensure consistency, quality, and alignment with strategic goals
- Identify and deliver process improvements that enhance customer outcomes and operational effectiveness
- Use data and insight to uncover bottlenecks and operational risks
- Support continuous improvement and business transformation initiatives
- Apply Lean methodology and principles to redesign business processes
- Engage with internal stakeholders and third-party providers to implement change
- Document detailed business and customer requirements
- Conduct root cause analysis to address recurring issues
- Support Agile-based project delivery where applicable
- Proven experience in a business process improvement or continuous improvement role
- Previous experience mentoring, coaching, or leading team members (formally or informally)
- Experience within a regulated industry (e.g. banking, insurance, energy, utilities) is desirable
- Strong application of Lean methodology (Lean Six Sigma certification is a plus)
- Ability to build trusted relationships across cross-functional teams
- Excellent analytical skills with the ability to derive actionable insights from data
- Skilled at documenting business needs and designing process improvements
- Proactive, self-motivated, and highly organised
- Comfortable working in an Agile environment (desirable)
Please apply with your CV in MS Word format for a full job description and interview details. All applications are treated in the strictest confidence. Please note: At this time, the client is unable to review applications from candidates requiring immediate or longer-term visa sponsorship.
Lead Business Process Improvement Analyst employer: MSA Data Analytics Ltd
Contact Detail:
MSA Data Analytics Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Business Process Improvement Analyst
✨Tip Number 1
Familiarise yourself with Lean methodology and principles, as this role heavily relies on them. Consider brushing up on your Lean Six Sigma knowledge or even obtaining a certification if you haven't already.
✨Tip Number 2
Highlight your experience in mentoring or coaching others, as this position involves leading a small team. Think of specific examples where you've successfully guided team members to achieve their goals.
✨Tip Number 3
Prepare to discuss your analytical skills in detail. Be ready to share instances where you've used data to identify inefficiencies or risks, and how your insights led to successful process improvements.
✨Tip Number 4
Since the role involves engaging with various stakeholders, practice articulating your communication skills. Think about how you've built relationships across teams in previous roles and be prepared to share those experiences.
We think you need these skills to ace Lead Business Process Improvement Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business process improvement and team leadership. Use specific examples that demonstrate your ability to mentor and coach others, as well as your analytical skills.
Showcase Your Skills: Emphasise your proficiency in Lean methodology and any relevant certifications, such as Lean Six Sigma. Include examples of how you've applied these principles to achieve process improvements in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that connects your experience with the key responsibilities of the role. Discuss your approach to leading teams and how you’ve successfully implemented change in past positions.
Highlight Data-Driven Achievements: Provide concrete examples of how you've used data to identify inefficiencies and drive operational improvements. This will demonstrate your analytical skills and your ability to derive actionable insights from data.
How to prepare for a job interview at MSA Data Analytics Ltd
✨Showcase Your Leadership Skills
As a Lead Business Process Improvement Analyst, you'll be expected to guide and mentor a team. Be prepared to discuss your previous experiences in leadership roles, highlighting how you've successfully coached or developed team members.
✨Demonstrate Your Data-Driven Approach
This role requires a strong analytical mindset. Bring examples of how you've used data to identify inefficiencies or opportunities for improvement in past projects. Be ready to explain your thought process and the impact of your findings.
✨Familiarise Yourself with Lean Methodology
Since the position emphasises Lean principles, brush up on your knowledge of Lean methodologies and any relevant certifications you may have. Be prepared to discuss how you've applied these principles in real-world scenarios.
✨Prepare for Agile Discussions
The job mentions a preference for experience in an Agile environment. Think about your past experiences working in Agile teams and be ready to share how you've contributed to project delivery and continuous improvement initiatives.
