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- Tasks: Provide top-notch customer support and troubleshoot software issues.
- Company: Join a dynamic Fintech company revolutionising financial services with cutting-edge technology.
- Benefits: Enjoy a competitive salary, share options, and a vibrant work culture.
- Why this job: Be the friendly face of tech, helping customers while growing your skills in a fast-paced environment.
- Qualifications: Tech-savvy problem-solver with strong communication skills; no prior experience required.
- Other info: Commutable from major Midlands cities; perfect for high school and college students looking to kickstart their careers.
The predicted salary is between 20000 - 30000 £ per year.
Are you a tech-savvy problem-solver with a passion for customer service? Are you looking to embark on an exciting career journey with a leading Fintech business? Look no further! We have an incredible opportunity for you to join a rapidly growing Midland's based business as a Customer Support Engineer.
Our client is a dynamic and innovative Fintech company, revolutionizing the way financial services are delivered. They have built cutting-edge technology and created a Financial Services application that is used all over the world. This company is looking for a hungry and ambitious person to join the team who has an interest in software applications.
As a Customer Support Engineer, you will play a pivotal role in ensuring customers receive top-notch support and assistance. You will be a friendly face and voice of the company, providing technical guidance and troubleshooting assistance to valued clients. Your expertise and genuine desire to help will be instrumental in resolving any issues they may encounter, ensuring a seamless customer experience.
Key Responsibilities:- Respond promptly and professionally to customer inquiries via various channels (phone, email, chat) and provide accurate technical support.
- Troubleshoot and resolve software issues, ensuring customer satisfaction.
- Provide clear and concise instructions to customers, assisting them in navigating platforms and services.
- Document customer interactions, troubleshooting steps, and solutions in support systems.
- Continuously improve your knowledge of products and services to better assist customers.
- Excellent problem-solving skills.
- Strong communication skills, both written and verbal.
- Ability to work independently and efficiently in a fast-paced environment.
- A proactive and adaptable nature, with the ability to multitask effectively.
- A team player mindset, with a willingness to collaborate and share knowledge.
If you are ready to take the next step or first step in your career and be part of an exciting journey within a leading technology business, then apply now!
Customer Support Engineer employer: Revybe IT Recruitment Ltd
Contact Detail:
Revybe IT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding their software applications will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your technical troubleshooting skills. Since you'll be resolving software issues, practice common troubleshooting scenarios that might arise in customer support to show your problem-solving capabilities.
✨Tip Number 3
Prepare for potential role-play scenarios during interviews. Being able to demonstrate how you would handle a customer inquiry or technical issue can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Support Engineer role. Emphasise your problem-solving abilities and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved customer issues in the past, demonstrating your proactive approach.
Highlight Technical Skills: Since this role involves troubleshooting software issues, be sure to list any technical skills or software knowledge you possess. This could include familiarity with specific applications or platforms relevant to the Fintech industry.
Show Enthusiasm: In your application, convey your excitement about the opportunity to work with a dynamic Fintech company. Let them know why you're interested in this position and how you can contribute to their mission of revolutionising financial services.
How to prepare for a job interview at Revybe IT Recruitment Ltd
✨Show Your Problem-Solving Skills
As a Customer Support Engineer, you'll need to demonstrate your ability to troubleshoot and resolve issues. Prepare examples of past experiences where you've successfully solved problems, especially in a tech context.
✨Communicate Clearly
Strong communication is key in this role. Practice explaining technical concepts in simple terms, as you may need to guide customers who aren't tech-savvy. This will show your ability to connect with clients effectively.
✨Research the Company
Familiarise yourself with the company's products and services. Understanding their technology and how it impacts customers will help you answer questions confidently and show your genuine interest in the role.
✨Demonstrate a Team Player Attitude
Highlight your willingness to collaborate and share knowledge with colleagues. Provide examples of how you've worked well in teams before, as this role requires a proactive and adaptable mindset.
