Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client-facing workplace services and events in a dynamic London office.
- Company: Join a leading financial services firm known for excellence in investment management.
- Benefits: Enjoy a competitive salary, private medical insurance, and a solid pension plan.
- Why this job: Be part of a vibrant team focused on delivering exceptional client experiences and continuous improvement.
- Qualifications: Experience in workplace services, hospitality, and strong communication skills are essential.
- Other info: This is a permanent role with opportunities for growth in a prestigious company.
The predicted salary is between 36000 - 60000 £ per year.
Our client are a large financial services firm who are a leader in their sector delivering investment management services around the UK. They are hiring a Workplace Experience Manager to support their facilities & property team and ensure top-quality client-facing workplace services in their London office.
As Workplace Experience Manager, you will ensure the delivery of consistent and high-quality client-facing workplace services, including events services (encompassing both reception services and client hospitality) for the London office, which includes the provision of face-to-face client visits, colleague queries, events support and coordination and room booking processing across the group, liaising with the relevant support teams within the wider facilities function, such as IT as necessary. You will assist the Senior Facilities Manager with the delivery of service excellence for internal and external stakeholders. You will also ensure that the client-facing workplace services and events functions operate effectively and that relevant processes operate efficiently.
Key duties will include:
- Managing the group room booking system and processes.
- Manage and lead the client-facing workplace experience team.
- Manage client waiting and meeting room areas.
- Foster a culture of continuous improvement for relevant functions.
- Manage client hospitality functions such as catering, events, booking systems and more.
- Reporting to line management on responsibilities.
To succeed in this role, you will require:
- Relevant experience in delivering high-quality workplace services within a corporate office that has visitors and events.
- Experience in managing workplace services teams.
- Financial services or similar experience.
- High level of attention to detail and planning.
- Experience in the hospitality sector.
- Strong communication skills.
When successful in securing this role you will receive:
- A permanent contract as Workplace Experience Manager in a client-side role with a leading financial services firm.
- Up to £50,000 (depending on experience).
- Private medical insurance.
- Competitive pension contributions.
- Various other company benefits.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Workplace Experience Manager employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Experience Manager
✨Tip Number 1
Familiarise yourself with the financial services sector. Understanding the specific needs and expectations of clients in this industry will help you tailor your approach and demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in workplace management and hospitality sectors. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Prepare examples of how you've successfully managed teams and improved workplace services in previous roles. Be ready to discuss specific challenges you faced and how you overcame them, as this will showcase your problem-solving skills.
✨Tip Number 4
Research the company culture and values of the firm you're applying to. Tailoring your conversation to align with their ethos during interviews can significantly enhance your chances of making a positive impression.
We think you need these skills to ace Workplace Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing workplace services and teams, particularly in a corporate or financial services environment. Use specific examples that demonstrate your attention to detail and planning skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering high-quality client-facing services. Mention your experience in the hospitality sector and how it relates to the role of Workplace Experience Manager.
Highlight Key Skills: In your application, emphasise strong communication skills and your ability to foster a culture of continuous improvement. These are crucial for the role and should be evident in your written materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is essential for this position.
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Showcase Your Experience
Be prepared to discuss your previous roles in managing workplace services, especially in a corporate environment. Highlight specific examples where you successfully led teams or improved service delivery.
✨Demonstrate Attention to Detail
Since the role requires a high level of attention to detail, be ready to provide examples of how you've ensured accuracy and quality in your past work. This could include managing room bookings or coordinating events.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, and be prepared to discuss how you handle client interactions and team communications.
✨Emphasise Continuous Improvement
Discuss your approach to fostering a culture of continuous improvement within teams. Share any initiatives you've implemented that enhanced workplace services or client experiences in your previous roles.
