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- Tasks: Provide first-line tech support, troubleshoot issues, and log tickets.
- Company: Join a well-established IT provider in Maidstone with a friendly team.
- Benefits: Enjoy a structured work environment with opportunities for growth and learning.
- Why this job: Perfect for those who love tech and want to make users happy while learning.
- Qualifications: Previous 1st line support experience is a plus; attitude and communication are key.
- Other info: Work hours are Mon-Fri, 8:00-4:30, with a supportive management team.
The predicted salary is between 22000 - 30000 £ per year.
Do you enjoy being the first person people turn to when tech goes wrong? Are you calm under pressure and confident talking users through fixes? Want a steady, well-run desk where first-line support is done right? Support that’s structured. A team that’s friendly. A desk that runs smoothly.
I’m working with a well-established IT provider in Maidstone who are growing their support team and looking for someone to step into a Helpdesk Analyst role. You will be the first line of defence, logging tickets, resolving what you can, and escalating what you can’t. It’s a proper support desk: structured, well-run, with great senior engineers to learn from, and a manager who knows what good support looks like.
They’re not expecting you to know it all—attitude, curiosity, and communication are what matter here. If you’ve done 1st line support before and are now looking to build on that experience, you’ll fit right in.
What you'll be doing:
- Taking incoming support queries—logging, triaging, resolving
- Troubleshooting across hardware, software, and networks
- Supporting user onboarding/offboarding
- Keeping customers updated and happy
- Learning as you go, with proper support around you
Tech you’ll touch:
- Active Directory
- Office 365
- Windows OS
- Basic networking (IP, DNS, DHCP)
If you’re looking for a role where you can grow, be supported, and actually enjoy coming to work—this one’s worth a look.
Helpdesk Analyst employer: Constant Recruitment Ltd
Contact Detail:
Constant Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Analyst
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, such as Active Directory and Office 365. Having a solid understanding of these tools will not only boost your confidence but also show your potential employer that you're proactive and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills, especially in explaining technical issues to non-technical users. Being able to convey complex information in a simple way is crucial for a Helpdesk Analyst, so consider role-playing scenarios with friends or family to refine this skill.
✨Tip Number 3
Research the company culture of the IT provider in Maidstone. Understanding their values and work environment can help you tailor your approach during any interviews, demonstrating that you’re a good fit for their team-oriented atmosphere.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the role and the team dynamics, which can be invaluable during your application process.
We think you need these skills to ace Helpdesk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in first-line support. Include specific examples of troubleshooting hardware, software, and network issues, as well as any experience with Active Directory and Office 365.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Helpdesk Analyst role. Mention your calmness under pressure and your communication skills, as these are key attributes the company is looking for.
Showcase Your Problem-Solving Skills: Provide examples in your application that demonstrate your ability to log, triage, and resolve support queries. Highlight any situations where you successfully helped users or improved processes.
Research the Company: Familiarise yourself with the IT provider's values and culture. Mention in your application why you want to work for them specifically, and how you align with their structured support approach.
How to prepare for a job interview at Constant Recruitment Ltd
✨Show Your Problem-Solving Skills
As a Helpdesk Analyst, you'll be the first point of contact for tech issues. Be prepared to discuss specific examples of how you've resolved problems in the past, demonstrating your troubleshooting skills and calmness under pressure.
✨Emphasise Communication
Since you'll be guiding users through fixes, strong communication is key. Practice explaining technical concepts in simple terms, and be ready to showcase your ability to keep customers updated and happy during the support process.
✨Demonstrate Curiosity and Willingness to Learn
The company values attitude and curiosity over extensive knowledge. Be sure to express your eagerness to learn new technologies and processes, and share instances where you've taken the initiative to expand your skills.
✨Familiarise Yourself with Relevant Technologies
Brush up on the technologies mentioned in the job description, such as Active Directory, Office 365, and basic networking concepts. Showing that you have a foundational understanding of these tools will demonstrate your readiness for the role.
