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- Tasks: Lead the M365 Operations team and provide expert support for Microsoft 365 tools.
- Company: Join a trusted leader in the global FX ecosystem, enhancing currency transactions worldwide.
- Benefits: Enjoy a competitive salary, private medical cover, paid volunteer days, and more perks.
- Why this job: Be part of an inclusive culture that values innovation and personal growth.
- Qualifications: Experience in managing Microsoft 365 environments and leading teams is essential.
- Other info: This role offers a chance to make a real impact in a dynamic industry.
The predicted salary is between 75000 - 95000 £ per year.
Our client is seeking a Lead M365 Support Specialist to join their Technology Department in London. This role offers an opportunity to work within a global FX ecosystem that handles trillions of dollars' worth of currency each day. The successful candidate will be responsible for running the M365 Operations team and providing 2nd and 3rd line operational support for the company's Microsoft 365 Collaboration Tool set and Infrastructure.
This is a fantastic opportunity to join a supportive and inclusive working environment where everyone is encouraged to be open and forward-thinking.
- Attractive salary range of £90,000 - £110,000
- Opportunity to work within a global FX ecosystem
- Supportive and inclusive working environment
What you'll do:
- Run the M365 Operations team and report to the Head of Digital Workspace.
- Provide 2nd and 3rd line operational support for the company's Microsoft 365 Collaboration Tool set and Infrastructure.
- Take ownership of problems through to resolution over a wide variety of systems and technologies.
- Expand the current use of existing technologies and advise on new ones.
- Maintain SME level infrastructure support for internal and external Microsoft M365 solutions.
- Review and manage daily/weekly Microsoft update bulletins for the M365 service.
- Maintain record retention policies across all M365 applications.
- Drive change and recommend improvements across the estate.
What you bring:
- Proven experience working, managing, and supporting an Enterprise-Wide Microsoft 365 environment.
- Ability to manage a team to support and deliver globally.
- Good presentation skills.
- Understanding of ITIL processes within a financial services organization.
- Excellent time management and organizational skills.
- Self-motivated with a drive to exceed management expectations.
What sets this company apart:
Our client is a trusted party at the centre of the global FX ecosystem, making FX safer, smoother, and more cost-effective for thousands of counterparties. They deliver huge efficiencies and savings for their clients through their unrivalled global settlement infrastructure. Their ambition to make a positive difference starts with their people. They foster a supportive and inclusive working environment where everyone is encouraged to be open and forward-thinking. The company offers generous benefits including private medical and dental cover, life insurance, generous pension contributions, paid volunteer days, access to learning platforms, paid parental leave, mental health support, social events and much more.
What's next:
Ready to take your career to the next level? Apply now! We look forward to receiving your application!
Lead M365 Support Specialist employer: Robert Walters
Contact Detail:
Robert Walters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead M365 Support Specialist
✨Tip Number 1
Familiarise yourself with Microsoft 365's latest features and updates. Being well-versed in the current tools and functionalities will not only boost your confidence but also demonstrate your commitment to staying updated in a rapidly evolving tech landscape.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experience managing teams or projects. Highlight specific examples where you successfully led a team to overcome challenges, as this role requires strong team management capabilities.
✨Tip Number 3
Prepare to discuss ITIL processes and how you've applied them in past roles. Understanding these frameworks is crucial for the position, so be ready to explain how they can improve operational efficiency within the M365 environment.
✨Tip Number 4
Network with professionals in the financial services sector who have experience with Microsoft 365. Engaging with industry peers can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Lead M365 Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 environments and any leadership roles you've held. Use specific examples that demonstrate your ability to manage teams and deliver results in a global context.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience with operational support and ITIL processes.
Showcase Relevant Skills: Emphasise your presentation skills and time management abilities in your application. Provide examples of how you've successfully managed multiple tasks or led teams in previous roles, especially in a financial services environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Robert Walters
✨Showcase Your M365 Expertise
Make sure to highlight your experience with Microsoft 365 environments during the interview. Be prepared to discuss specific projects or challenges you've faced and how you resolved them, as this role requires a deep understanding of M365 tools and infrastructure.
✨Demonstrate Leadership Skills
As a Lead M365 Support Specialist, you'll be managing a team. Share examples of how you've successfully led teams in the past, focusing on your ability to motivate others and drive results. This will show that you're not just technically skilled but also a capable leader.
✨Understand ITIL Processes
Familiarise yourself with ITIL processes, especially as they relate to financial services. Be ready to discuss how you've applied these principles in previous roles, as this knowledge is crucial for the position and will demonstrate your fit for the company's operational needs.
✨Prepare Questions About Company Culture
The company values a supportive and inclusive environment. Prepare thoughtful questions about their culture and how they support employee development. This shows your interest in being part of their team and aligns with their emphasis on a positive workplace.
