General Manager

My client is looking for a General Manager to oversee the running of a very busy leisure/ recreational centre. Job Description; Actively engage with the Contract Manager and Regional Managers who will provide essential and specialist support to ensure the delivery of the desired outcomes Be fully engaged with all key stakeholders to ensure that the centre is operated to an excellent level Be genuinely committed to leading the centre to deliver excellent commercial and operational results through empowering colleagues to fulfil their potential Have exceptional people skills, a passion for fulfilling our mission, and an ability to achieve specific objectives in a multi-functional role Create and deliver the business plan ensuring the company and clients objectives are met Prepare budgets for the centre Manage the expenditure code for the site ensuring no unauthorised overspends Drive all income streams to ensure they are maximised and achieved whilst developing new streams into the business Manage the recruitment process, right to work, DBS and induction paperwork at the centre Achieve all key performance indicators Continuously improve the standards of the facility and services Ensure the site drives Health & Safety performance by ensuring all colleagues attend H&S training and complete all actions detailed in the H&S manual Maintain a safe and secure environment at all times at the centre Undertake regular reviews of all operational checks to ensure compliance Act as a keyholder for the centre Follow Emergency Action Plan procedures at site Ensure colleagues adhere to customer care standards and lead by example. Review customer feedback and enquiries via Single Customer Review (SCV) and ensure they are responded to within company standards and produce a monthly summary highlighting how service has been improved as a result Ensure comprehensive systems are in place to measure & review customer satisfaction Respond to comments in a positive manner and put systems in place to prevent re-occurrence where possible Undertake regular research of customers, the local community and competitors in order to improve the service offered Ensure administration and financial processes are efficient and effective Deliver a customer experience that generates customer compliments Complete online induction and any other online training required for your role Coach and develop colleagues to facilitate their promotion Complete mentoring and review sessions with your team Undertake a regular review with your line manager Manage performance and where necessary discipline colleagues Manage the recruitment process ensuring the best possible colleagues are employed and processes followed including DBS checks, issuing contracts and completing inductions and relevant training modules for their role Attend meetings as required Undertake training as required You must be able to work shifts and every other weekend. TPBN1_UKTJ