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For Companies At a Glance
- Tasks: Support users of our software and provide training on web applications.
- Company: Join a fast-growing software provider making waves in the tech industry.
- Benefits: Enjoy a competitive salary of £30-35K plus additional perks.
- Why this job: Perfect for hands-on learners wanting to build software experience in a dynamic environment.
- Qualifications: Experience with Windows support, databases, basic SQL, and web servers is preferred.
- Other info: Immediate consideration and interviews available this week!
The predicted salary is between 24000 - 42000 £ per year.
Join this fast growing Software provider as a Technical Support Engineer looking after users of their software. You'll play a key role in supporting web applications, providing user support, and training new users on the platform.
Perfect for someone who wants to get more hands on and build up their software experience.
Key Skills:- Windows support experience
- Databases / basic SQL
- Web servers - such as Apache experience is helpful
- Remote Access Tool
Starting salary in the region £30-35K + benefits. Apply now for immediate consideration and interview this week!
Contact Detail:
Oscar Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst - Saas
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as Windows support and basic SQL. Having hands-on experience or even completing relevant online courses can give you a significant edge during the interview.
✨Tip Number 2
Prepare to discuss your previous experiences with user support and training. Think of specific examples where you've successfully helped users troubleshoot issues or guided them through using software, as this will demonstrate your capability for the role.
✨Tip Number 3
Research common issues faced by users of SaaS applications and be ready to suggest potential solutions. This shows initiative and a proactive approach, which are highly valued in technical support roles.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Application Support Analyst - Saas
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly with web applications and databases. Emphasise any specific skills related to Windows support and SQL.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for software support and your ability to train users. Mention any previous experience you have with remote access tools and how it relates to the role.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved technical issues in the past. This will demonstrate your capability to handle user support effectively.
Highlight Continuous Learning: Mention any ongoing training or certifications you are pursuing in software or technical support. This shows your commitment to growing your skills in the field.
How to prepare for a job interview at Oscar Technology
✨Show Your Technical Skills
Make sure to highlight your experience with Windows support, databases, and basic SQL during the interview. Be prepared to discuss specific scenarios where you've successfully resolved technical issues.
✨Demonstrate User Support Experience
Since the role involves providing user support, share examples of how you've helped users in the past. Discuss any training sessions you've conducted or how you've improved user satisfaction.
✨Familiarise Yourself with Web Servers
Brush up on your knowledge of web servers like Apache. Being able to discuss your understanding of how these servers operate will show your potential employer that you're ready for the technical challenges of the role.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask about the company’s software and support processes. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
