Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Review and respond to appeals against Penalty Charge Notices (PCNs) daily.
- Company: Join a dynamic local authority's Regeneration and Environment department.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Experience in processing parking challenges and strong communication skills required.
- Other info: Ideal for those passionate about public service and policy development.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting for a PCN Appeals Officer to join a busy Parking and Lighting team within a local authority's Regeneration and Environment department.
Role Overview
This role involves reviewing appeals and representations related to Penalty Charge Notices (PCNs), ensuring decisions are made in line with legislation and council policy, and supporting wider debt recovery processes.
Key Responsibilities
- Assess and respond to challenges, representations, and appeals against PCNs (parking, bus lane, and traffic restrictions)
- Decide whether to uphold or cancel PCNs in line with legislation and council procedures
- Prepare and submit evidence for the Environment and Traffic Adjudicators (ETA) and County Court
- Administer the debt recovery process, including managing bailiff and legal enforcement stages
- Provide high-quality written and verbal responses to public and internal enquiries
- Handle telephone enquiries, service requests, and complaints professionally and efficiently
- Liaise with other departments, enforcement agents, external bodies, and stakeholders
- Maintain and update databases and standard response templates
- Support the implementation of service improvements and contribute to policy development
We’re Looking For
- Proven experience in processing parking or traffic challenges/representations
- Strong understanding of decriminalised parking and moving traffic enforcement legislation
- High standard of written and verbal communication, including clear and accurate grammar
- Experience handling high volumes of correspondence in a performance-targeted environment
- Ability to assess formal representations and make sound decisions based on evidence
- Strong IT skills with confidence using databases, word processors, and spreadsheets
- Excellent time management and workload prioritisation skills
- Strong customer service ethic with a commitment to equality and professionalism
- Desirable: WAMITAB Level 3 or City & Guilds Level 3 in Notice Processing
- Significant experience in notice processing following attainment of a relevant qualification
- Ability to support and train staff and contribute to service development projects
Contact Detail:
Hatched Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PCN Appeals Officer
✨Tip Number 1
Familiarise yourself with the legislation and council policies related to Penalty Charge Notices (PCNs). Understanding the legal framework will not only help you in the role but also demonstrate your commitment and knowledge during interviews.
✨Tip Number 2
Brush up on your customer service skills. As a PCN Appeals Officer, you'll be handling enquiries and complaints, so showcasing your ability to communicate effectively and professionally will set you apart from other candidates.
✨Tip Number 3
Gain experience with databases and IT systems relevant to notice processing. Being proficient in these tools will not only make your day-to-day tasks easier but will also highlight your technical skills to potential employers.
✨Tip Number 4
Prepare for scenario-based questions in interviews. Think about how you would handle specific situations related to PCN appeals, as this will show your problem-solving abilities and decision-making skills in action.
We think you need these skills to ace PCN Appeals Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the PCN Appeals Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in processing parking or traffic challenges. Be specific about your achievements and how they relate to the responsibilities of the role.
Demonstrate Communication Skills: Since the role requires high-quality written communication, ensure your application is free from grammatical errors. Use clear and concise language to showcase your ability to communicate effectively.
Showcase IT Proficiency: Mention your familiarity with databases, word processors, and spreadsheets in your application. Provide examples of how you've used these tools in previous roles to manage correspondence or data effectively.
How to prepare for a job interview at Hatched Recruitment UK
✨Know Your Legislation
Familiarise yourself with the relevant decriminalised parking and moving traffic enforcement legislation. Being able to discuss specific laws and how they apply to PCNs will demonstrate your expertise and understanding of the role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations related to appeals and representations. Think through potential scenarios and prepare clear, logical responses that showcase your decision-making skills and adherence to council procedures.
✨Showcase Your Communication Skills
Since the role requires high-quality written and verbal communication, practice articulating your thoughts clearly. Be ready to provide examples of how you've effectively handled correspondence or resolved complaints in previous roles.
✨Demonstrate Customer Service Ethic
Highlight your commitment to customer service during the interview. Share experiences where you went above and beyond to assist customers or stakeholders, as this will align with the council's values and expectations for professionalism.
