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For Companies At a Glance
- Tasks: Support small-to-medium clients and solve high-level IT issues.
- Company: Join a vibrant MSP in Edinburgh, established since 2000, specializing in Microsoft tech.
- Benefits: Enjoy mentorship, LinkedIn learning access, bi-annual appraisals, and paid certifications.
- Why this job: Be part of a growth-focused culture with exciting projects and a buzzing team atmosphere.
- Qualifications: Strong 3rd Line IT knowledge and experience with hardware, Office 365, and networking.
- Other info: Work in the heart of Edinburgh with a dynamic team and endless learning opportunities.
The predicted salary is between 24000 - 42000 £ per year.
My client is a self-proclaimed professional and equally loud MSP based in Edinburgh city centre that has been well established since 2000. They’re partnered with some of the biggest tech giants from Avaya to VMWare and are specialists in all things Microsoft! Their company culture is focused on growth, training and progression are looking to expand their team and welcome some more tech wizzes into their booming team. 3rd Line IT Support Edinburgh City Centre £30,000 – £35,000 Main Duties: Supporting their growing base of small-to-medium clients Working on exciting projects Working buzzing ServiceDesk solving high-level tickets/escalated tickets Ensuring infrastructure and critical services are running smoothly. Tech Stack: Hardware knowledge Office 365 – migrations Windows Server Networking/Routers/Switches Virtual Servers – Hyper-V Strong 3rd Line IT knowledge Company Benefits: A massive focus on mentoring company-wide, this includes: A senior staff member is a dedicated mentor each shift – working on progression plans, training, and development plans A paid account for LinkedIn learning Appraisals every 6 months – so you know you’re on track for your progression plans Paid for certifications.
3rd Line IT Support employer: In Technology Group
Contact Detail:
In Technology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line IT Support
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Office 365, Windows Server, and Hyper-V. Having hands-on experience or relevant certifications in these areas will make you stand out during the interview process.
✨Tip Number 2
Show your enthusiasm for continuous learning and professional development. Since the company emphasizes mentoring and training, be prepared to discuss how you have pursued growth in your previous roles or how you plan to do so in the future.
✨Tip Number 3
Highlight any experience you have with high-level support and ticket escalation. Be ready to share specific examples of challenging issues you've resolved, as this will demonstrate your capability to handle the responsibilities of a 3rd Line IT Support role.
✨Tip Number 4
Research the company culture and values of the MSP. Understanding their focus on growth and teamwork will help you tailor your responses in interviews, showing that you align with their mission and are excited about contributing to their team.
We think you need these skills to ace 3rd Line IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 3rd Line IT support, particularly in areas like Office 365 migrations, Windows Server, and networking. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company culture. Mention how your background aligns with their focus on growth and training, and why you would be a great fit for their team.
Showcase Relevant Projects: If you've worked on exciting projects or solved high-level tickets in previous roles, be sure to include these in your application. This will show your potential employer that you have hands-on experience and can contribute immediately.
Highlight Continuous Learning: Since the company values mentoring and progression, mention any relevant certifications or courses you've completed. If you have a LinkedIn learning account or similar, highlight how you've used it to enhance your skills.
How to prepare for a job interview at In Technology Group
✨Show Your Technical Expertise
Be prepared to discuss your experience with the tech stack mentioned in the job description. Highlight your knowledge of Office 365 migrations, Windows Server, and networking. Providing specific examples of past projects or challenges you've faced will demonstrate your capability.
✨Emphasize Your Problem-Solving Skills
Since the role involves solving high-level and escalated tickets, be ready to share instances where you successfully resolved complex issues. Discuss your approach to troubleshooting and how you ensure critical services run smoothly.
✨Express Your Willingness to Learn
The company values growth and training, so convey your enthusiasm for continuous learning. Mention any relevant certifications you have or are pursuing, and express interest in the mentoring opportunities they offer.
✨Cultural Fit Matters
Research the company's culture and be prepared to discuss how you align with their values. Show that you appreciate a collaborative environment and are excited about contributing to a buzzing ServiceDesk atmosphere.
