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- Tasks: Join our contact centre to provide expert support to healthcare professionals.
- Company: A not-for-profit entity dedicated to supporting UK healthcare professionals.
- Benefits: Enjoy a competitive salary, private medical insurance, and flexible working after the first year.
- Why this job: Make a real impact by helping medical and dental professionals while developing your skills.
- Qualifications: Strong communication skills and a genuine interest in supporting healthcare are essential.
- Other info: Office-based in Canary Wharf for the first year, then hybrid options available.
The predicted salary is between 26700 - 39600 £ per year.
Location: Office-based in Canary Wharf, Central London during the first year. Hybrid working: Flexible/hybrid working arrangements available after the first year.
Basic Salary £31,726 plus benefits - Annual leave 22 days plus Bank Holidays, Private medical insurance (currently with BUPA), Season ticket loan scheme, Enhanced Maternity and paternity pay, Contributory Pension Scheme (Employee 3 -5%, Employer currently 5 – 12% dependant on age), Life cover benefits also apply if member of pension scheme, Company sick pay (after 3 months service) = 13 weeks, Group Income protection insurance applies after 2 years continuous service, Ride to work scheme, Employee assistance programme, Holiday purchase scheme (up to 5 days).
Full Time, Permanent. Customer Service, Contact Centre, Membership, Inbound Calls, Expert Advice experience is essential.
Our client is a not-for-profit, member-owned entity dedicated to supporting healthcare professionals across the United Kingdom. They are currently looking for Helpdesk Advisor.
Overview: They are looking for exceptional individuals to join their high performing contact centre, providing expert support to members of the medical and dental professions. Their members range from medical students just beginning their careers to senior consultants, and they expect an efficient, accurate and professional service that is also warm and empathetic.
Essential Criteria
- Excellent verbal and written communication skills, including accurate grammar and spelling.
- The ability to absorb, retain and apply complex information – an excellent memory is essential.
- High levels of emotional intelligence and the ability to demonstrate empathy, tact and professionalism in all interactions.
- Exceptional listening skills and focus, demonstrating the ability to quickly understand and respond to member needs.
- High attention to detail and a commitment to accuracy.
- Strong problem solving and critical thinking skills.
- Resilience and the ability to work under pressure.
- Self-motivated with a strong work ethic and a commitment to self-development.
- A team player who contributes positively to a supportive and collaborative culture.
- Open to feedback and a willingness to learn.
- A genuine interest in supporting the UK medical and dental professions.
- Ability to work in a professional, structured environment, with professional behaviour and conduct.
To apply to this role please send your CV. Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.
Helpdesk Advisor employer: Membership Bespoke
Contact Detail:
Membership Bespoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Advisor
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially the roles and challenges faced by medical and dental professionals. This knowledge will help you demonstrate your genuine interest in supporting them during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios where you provide support to a 'member'. This will help you refine your ability to listen actively and respond empathetically, which is crucial for this role.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you successfully resolved issues under pressure. This will highlight your resilience and critical thinking skills during the interview.
✨Tip Number 4
Be ready to discuss how you handle feedback and your commitment to self-development. This demonstrates your willingness to learn and grow within the role, aligning with the company's values.
We think you need these skills to ace Helpdesk Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and contact centre roles. Emphasise your communication skills, problem-solving abilities, and any experience you have in supporting healthcare professionals.
Showcase Emotional Intelligence: In your application, provide examples that demonstrate your emotional intelligence and ability to empathise with others. This is crucial for a Helpdesk Advisor role where understanding member needs is key.
Highlight Attention to Detail: Given the importance of accuracy in this role, include specific instances where your attention to detail made a difference. This could be in previous jobs or projects where precision was essential.
Express Your Interest: Convey your genuine interest in supporting the UK medical and dental professions. Mention any relevant experiences or motivations that align with the mission of the organisation.
How to prepare for a job interview at Membership Bespoke
✨Showcase Your Communication Skills
As a Helpdesk Advisor, excellent verbal and written communication is crucial. During the interview, make sure to articulate your thoughts clearly and use proper grammar. Practise answering common questions out loud to ensure you sound confident and professional.
✨Demonstrate Empathy and Emotional Intelligence
Given the nature of the role, it's important to show that you can connect with members on an emotional level. Prepare examples from your past experiences where you've successfully handled sensitive situations or provided support to others, highlighting your ability to empathise.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific problems or challenges. Think of scenarios where you've had to think critically and solve issues under pressure. Be ready to explain your thought process and the steps you took to resolve the situation.
✨Research the Organisation
Understanding the mission and values of the not-for-profit entity will help you align your answers with their goals. Familiarise yourself with their services and the healthcare professionals they support, so you can express genuine interest and enthusiasm during the interview.
