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- Tasks: Provide top-tier technical support and manage incidents for clients in the Finance sector.
- Company: Join a respected IT Consultancy known for its dynamic team and career growth opportunities.
- Benefits: Enjoy hybrid working, with 3 days onsite in Central London and exposure to exciting client environments.
- Why this job: Be part of a forward-thinking company that invests in your skills and offers real career progression.
- Qualifications: Previous experience in MSP, Consultancy, Legal, or Financial sectors; strong communication and technical skills required.
- Other info: Bonus points for Microsoft or Azure certifications and ITIL Service Management knowledge.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready to step into a high-impact technical support role with real career growth? We're hiring a Senior Service Desk Analyst / Senior Technical Support Engineer to join a dynamic and highly respected team, providing top-tier onsite and remote support for clients in the Finance sector for an IT Consultancy.
Hybrid working – 3 days per week onsite in Central London
Exciting client environment – Financial, Legal, and MSP sector exposure
What you’ll be doing:
- Managing incidents, change requests, and service delivery
- Working closely with executives, offering 2nd/3rd line support
- Vulnerability scanning, remediation (Nessus, Defender 365), and patch management
- Project support and client site technical improvements
Key Technologies you’ll work with:
- Office 365
- Azure
- SharePoint
- Intune
- Windows 10/11
- Active Directory
- Mimecast
- Palo Alto
- Telephony
- AV systems
Ideal candidate background:
- Previous experience supporting clients in the MSP, Consultancy, Legal, or Financial environments
- Strong communication skills with a passion for delivering first-class service
- Solid technical foundation across Microsoft technologies
Stability matters – We’re looking for candidates who have built strong, consistent career journeys and are ready for their next long-term move.
Bonus Points:
- Microsoft or Azure certifications
- ITIL Service Management knowledge
This is your chance to join a forward-thinking company that genuinely invests in your skills and career. If you're driven, personable, and ready for your next big move we’d love to hear from you!
Senior Service Desk Analyst employer: ZenTech Talent
Contact Detail:
ZenTech Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Azure, and Active Directory. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Network with professionals in the finance and consultancy sectors. Attend industry events or join online forums where you can connect with current employees or others in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills through real-life scenarios. Think of examples from your past experiences where you successfully managed incidents or improved service delivery, as these will resonate well with the hiring team.
✨Tip Number 4
Showcase your passion for customer service. Be ready to discuss how you've gone above and beyond to support clients in previous roles, especially in high-pressure environments like finance or legal sectors, as this aligns with the company's values.
We think you need these skills to ace Senior Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly in the Finance sector. Emphasise your skills in managing incidents and providing 2nd/3rd line support, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering first-class service. Mention specific technologies you have worked with, such as Office 365 or Azure, and how your background aligns with the company's needs.
Highlight Certifications: If you have any Microsoft or Azure certifications, make sure to include them prominently in your application. This can set you apart from other candidates and demonstrate your commitment to professional development.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with clients or executives in previous roles. Strong communication skills are essential for this position, so make sure to highlight your ability to deliver clear and concise information.
How to prepare for a job interview at ZenTech Talent
✨Showcase Your Technical Skills
Be prepared to discuss your experience with key technologies like Office 365, Azure, and Active Directory. Highlight specific instances where you've successfully managed incidents or provided support in a similar environment.
✨Demonstrate Strong Communication
Since the role involves working closely with executives, practice articulating complex technical concepts in a clear and concise manner. Use examples from your past experiences to illustrate your communication skills.
✨Emphasise Your Client-Focused Approach
The ideal candidate is passionate about delivering first-class service. Prepare to share stories that showcase your commitment to client satisfaction and how you've gone above and beyond in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of challenges you've faced in previous positions and how you resolved them, particularly in high-pressure environments like finance or consultancy.
