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- Tasks: Join our contact centre to provide expert support to healthcare professionals across the UK.
- Company: We're a not-for-profit, member-owned entity dedicated to supporting medical and dental professionals.
- Benefits: Enjoy a competitive salary, private medical insurance, flexible working, and generous annual leave.
- Why this job: Make a real impact by helping healthcare professionals while developing your skills in a supportive environment.
- Qualifications: Excellent communication skills, emotional intelligence, and a genuine interest in healthcare are essential.
- Other info: This is a full-time, permanent role with opportunities for hybrid working after the first year.
The predicted salary is between 26700 - 39600 £ per year.
Location: Office-based in Canary Wharf, Central London during the first year. Hybrid working: Flexible/hybrid working arrangements available after the first year.
Basic Salary £31,726 plus benefits:
- Annual leave 22 days plus Bank Holidays
- Private medical insurance (currently with BUPA) – benefit in kind
- Season ticket loan scheme
- Enhanced Maternity and paternity pay
- Contributory Pension Scheme (Employee 3 -5%, Employer currently 5 – 12% dependant on age)
- Life cover benefits also apply if member of pension scheme
- Company sick pay (after 3 months service) = 13 weeks
- Group Income protection insurance applies after 2 years continuous service
- Ride to work scheme
- Employee assistance programme
- Holiday purchase scheme (up to 5 days)
Full Time, Permanent
Customer Service, Contact Centre, Membership, Inbound Calls, Expert Advice experience is essential.
Our client is a not-for-profit, member-owned entity dedicated to supporting healthcare professionals across the United Kingdom. They are currently looking for Contact Centre Advisors.
Overview: They are looking for exceptional individuals to join their high performing contact centre, providing expert support to members of the medical and dental professions. Their members range from medical students just beginning their careers to senior consultants, and they expect an efficient, accurate and professional service that is also warm and empathetic.
Essential Criteria:
- Excellent verbal and written communication skills, including accurate grammar and spelling
- The ability to absorb, retain and apply complex information – an excellent memory is essential
- High levels of emotional intelligence and the ability to demonstrate empathy, tact and professionalism in all interactions
- Exceptional listening skills and focus, demonstrating the ability to quickly understand and respond to member needs
- High attention to detail and a commitment to accuracy
- Strong problem solving and critical thinking skills
- Resilience and the ability to work under pressure
- Self-motivated with a strong work ethic and a commitment to self-development
- A team player who contributes positively to a supportive and collaborative culture
- Open to feedback and a willingness to learn
- A genuine interest in supporting the UK medical and dental professions
- Ability to work in a professional, structured environment, with professional behaviour and conduct
To apply to this role please send your CV. Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.
Contact Centre Advisor employer: Membership Bespoke
Contact Detail:
Membership Bespoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially the roles of medical and dental professionals. Understanding their needs and challenges will help you connect better during interviews and demonstrate your genuine interest in supporting them.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you refine your ability to listen actively and respond empathetically, which are crucial for a Contact Centre Advisor.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you successfully resolved customer issues. This will highlight your critical thinking skills and resilience under pressure.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Contact Centre Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, particularly in contact centres. Emphasise your communication skills and any relevant achievements that demonstrate your ability to provide expert support.
Showcase Emotional Intelligence: In your application, illustrate your emotional intelligence by providing examples of how you've handled difficult situations with empathy and professionalism. This is crucial for a role that requires understanding member needs.
Highlight Problem-Solving Skills: Include specific instances where you've successfully solved problems or provided solutions in a high-pressure environment. This will show your resilience and critical thinking abilities, which are essential for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and any accompanying documents to ensure there are no grammatical or spelling errors. Attention to detail is key for this role, and it starts with your application.
How to prepare for a job interview at Membership Bespoke
✨Showcase Your Communication Skills
As a Contact Centre Advisor, excellent verbal and written communication is key. During the interview, make sure to articulate your thoughts clearly and use proper grammar. Practise answering common questions out loud to build confidence.
✨Demonstrate Empathy and Emotional Intelligence
This role requires a high level of emotional intelligence. Be prepared to discuss scenarios where you've shown empathy or handled difficult situations with tact. Use examples that highlight your ability to connect with others and understand their needs.
✨Highlight Problem-Solving Skills
Employers are looking for candidates who can think critically and solve problems effectively. Prepare to share specific instances where you successfully resolved an issue, especially in a customer service context. This will show your capability to handle the demands of the role.
✨Express Your Interest in Healthcare
Since the company supports healthcare professionals, it's important to convey your genuine interest in this field. Research the organisation and be ready to discuss why you want to contribute to the medical and dental professions, demonstrating your alignment with their mission.
