Repairs Planner

The Repairs Scheduler will have day to day responsibility for scheduling repairs, communal works and other works in a busy housing office. The post holder will apply schedule of rates and priority times to each job. They will liaise with residents to agree appointments and arrange any follow-on works. They will also ensure jobs are completed and any agreed variations are raised accurately. The main aim of this position is to schedule works and appointments for the operatives, deal with calls from residents, clients and suppliers. The work revolves around maintenance work for breakdowns, appointments, annual programmes, emergency work and managing safety documents.

You will oversee and schedule a team of operatives, liaise with clients, maintain effective work systems, documentation and compliance, whilst working to established processes & procedures and manage the Repairs Management systems. You will also provide support to the management team, general contract administration support including reports, spreadsheets and manage and distribute mail & maintain filing systems.

• Planning, scheduling and allocating repairs
• Ensuring the correct prioritization of works, balancing the needs of the tenant, the requirements of the tenancy agreement and the efficient use of the available repairs operatives.
• Applying correct schedule of rates codes to standard repairs works orders both for the in-house team and for contractors.
• Liaising with residents in person, by telephone and email to arrange appointments, facilitate the completion of the works, problem solve and resolve complaints.
• Tracking and monitoring progress of works to ensure they run smoothly for our residents and trades staff.
• Create and run end of day reports to identify jobs overdue.

• You will ideally have worked within a similar sector and have an understanding of trade and operatives duties i.e. plumbers, carpenters, plasterers and electricians.
• Applying schedule of rate codes and priority codes to repairs (desirable).
• Experience of dealing directly with service users.

• Working knowledge of housing repairs.
• Understand the rationale behind schedule of rates codes (desirable).
• Basic knowledge of building safety.

If you are interested in this position, please apply with your CV today or call Leah Seber at Build Recruitment to discuss more details.