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- Tasks: Be the go-to person for IT support and system improvements across multiple locations.
- Company: Join a friendly team in Carnforth, dedicated to enhancing IT infrastructure and user experience.
- Benefits: Enjoy a competitive salary, profit-related bonuses, free snacks, and flexible holiday options.
- Why this job: Make a real impact on IT systems while enjoying a fun, collaborative work culture.
- Qualifications: Previous IT support experience and a driving license are essential; tech-savvy candidates welcome!
- Other info: Work Monday to Friday with opportunities for training and professional growth.
The predicted salary is between 30000 - 35000 £ per year.
Our client is looking to recruit an IT & Systems Coordinator to join their lovely team based in Carnforth. The IT & Systems Coordinator plays a critical role in ensuring the smooth operation, support, and continual improvement of IT infrastructure and systems across the business. This role would be the first point of contact for IT and business system-related requests, coordinates support across multiple locations, maintains IT hardware and software, manages supplier relationships, and supports onboarding and training. The coordinator is proactive in identifying opportunities to enhance systems and processes while delivering a high standard of service to internal users. You must be able to drive as you will be required to attend meetings at their other sites, Guildford, Chelsea and Knutsford.
Duties:
- Serve as the primary point of contact for IT and business system-related queries and incidents across UK and North America locations.
- Contribute to the improvement of the organisation’s overall IT architecture by identifying and implementing initiatives that modernise, standardise, and enhance performance and security.
- Lead or participate in IT-related projects across infrastructure, systems, and services—from planning through to execution.
- Manage, document, and analyse support tickets and requests to identify trends and recommend improvements.
- Deliver timely and effective resolution of technical issues, escalating as needed.
- Prioritise and manage multiple incidents, requests, and projects at any time.
- Responsible for the maintenance, fault diagnosis, repairs, and upgrades of IT equipment across the organisation.
- Perform regular IT asset management and lifecycle tracking.
- Monitor network performance and assist with routine maintenance to ensure connectivity and stability.
- Assist in monitoring and maintaining firewalls, antivirus, endpoint protection, and intrusion detection/prevention systems.
- Manage day-to-day interactions with IT service providers and hardware/software suppliers.
- Setup, onboard and provide training to key systems for new starters.
- Proactively help develop IT, systems, and processes related to multiple departments of the organisation.
- Create and maintain documentation for internal IT procedures, configurations, and knowledge base content.
Requirements:
- Solid knowledge of Windows operating systems and Microsoft 365 suite.
- Hands-on experience with network devices (routers, switches, firewalls).
- Familiarity with cybersecurity concepts and tools (e.g., antivirus, encryption, endpoint protection).
- Working knowledge of TCP/IP, DNS, DHCP, VPNs, and network troubleshooting.
- Strong communication and customer service skills.
- Ability to manage multiple tasks and prioritise in a fast-paced environment.
- Analytical mindset with a proactive approach to problem-solving and improvement.
Candidate requirements:
- Previous experience in an IT support, network, or systems coordination role.
- Previous experience or understanding surrounding ERP & CRM systems.
- Excellent technical and IT related skills.
- Good and broad understanding of PC hardware and software.
- Driving License is required as there will be a need to travel to sites across the UK.
Benefits:
- Monday- Friday 8am- 5pm
- Salary- £30,000- £35,000 basic
- Profit related Bonus
- Up to 10% pension
- 25 days annual leave plus bank holidays
- Option to buy 5 extra holidays
- BBQs outside in the summer
- Regular Pizza deliveries
- Free food and snacks
- Free parking
- Free electric charging
IT and Systems Coordinator employer: UBT
Contact Detail:
UBT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT and Systems Coordinator
✨Tip Number 1
Familiarise yourself with the specific IT systems and tools mentioned in the job description, such as Microsoft 365 and network devices. This knowledge will not only help you during interviews but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed IT support or system coordination tasks. Highlighting your problem-solving skills and ability to handle multiple priorities will resonate well with the hiring team.
✨Tip Number 4
Since the role requires travel to various sites, ensure you have a valid driving licence and be ready to discuss your flexibility regarding travel. This shows your commitment to fulfilling the job requirements effectively.
We think you need these skills to ace IT and Systems Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, network coordination, and systems management. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your proactive approach to problem-solving. Mention specific examples of how you've improved IT systems or processes in previous roles.
Highlight Technical Skills: Clearly list your technical skills, especially those related to Windows operating systems, Microsoft 365, and network devices. Be sure to include any relevant certifications or training you've completed.
Showcase Communication Skills: Since strong communication and customer service skills are essential for this role, provide examples in your application of how you've effectively communicated with users or managed support requests in the past.
How to prepare for a job interview at UBT
✨Show Your Technical Skills
Make sure to highlight your solid knowledge of Windows operating systems and the Microsoft 365 suite during the interview. Be prepared to discuss your hands-on experience with network devices and any relevant cybersecurity concepts you've worked with.
✨Demonstrate Problem-Solving Abilities
The role requires an analytical mindset and a proactive approach to problem-solving. Prepare examples from your previous experience where you identified issues and implemented improvements, especially in IT support or systems coordination.
✨Communicate Effectively
Strong communication and customer service skills are essential for this position. Practice articulating your thoughts clearly and concisely, and be ready to explain complex technical concepts in a way that non-technical team members can understand.
✨Be Ready to Discuss Multi-tasking
Since the role involves managing multiple incidents and requests simultaneously, think of examples that showcase your ability to prioritise tasks in a fast-paced environment. This will demonstrate your capability to handle the demands of the job.
