Technical Support Supervisor/Trainer

As a world leader in innovative powered wheelchair design and manufacture, a unique opportunity has arisen for someone with passion, energy, drive and ambition to join our successful Quantum Rehab team. The position of Quantum Technical Support Supervisor/Trainer adopts a supporting role to the Senior Quantum Sales Manager and works alongside the Build Manager assisting with technical queries, training of the Quantum network of customers as well as other internal staff, and support in preparing information for tenders and exhibitions. This position is reported to the Senior Quantum Sales Manager. You may from time to time be required to undertake additional or other duties as necessary to meet the needs of the Company on a short-term basis e.g. holiday or sickness cover.

Responsibilities

• Responsible for all Quantum and Stealth technical queries, including telephone calls and emails.
• Support the company’s customer network by providing advice and solutions for faults with products, technical information on replacing or upgrading parts, sourcing the correct part numbers and all aspects of product programming.
• Organising the collection and return of products for testing; and carrying out subsequent testing.
• Carry out onsite and field based technical training for customers and internal staff where required.
• Keep records on who has received training and remain in contact with those organisations.
• Support the Senior Quantum Sales Manager in aspects of tender bids and contract maintenance.
• Assist with preparation for exhibitions and trade shows.

Skills and Qualifications

• Good communication skills.
• A good understanding of customer service procedures.
• A strong understanding of technical and manufacturing procedures.
• Computer literate with experience using MS Office.
• Ability to lift some heavy items (checked by H&S first).
• Public speaking to a small or medium sized crowd.

Education and Experience

• Secondary school diploma or equivalent.
• Customer service experience in the manufacturing industry preferred.

Other Details

• Oracle skills preferred.
• Full driving license required.
• The successful candidate would ideally reside close to our head office in Bicester where they will be based.
• There will be occasional travel throughout the UK supporting customers with external training courses.
• The ideal candidate will be required to demonstrate their involvement in providing technical support, predominately of a mechanical nature.
• The ability to organise and deliver training events is desirable, although not essential as you will be supported with this initially.
• Experience of powerchair control systems and specialist seating is also desirable but not essential as full training will be provided.
• Good computer skills, telephone manner, and a full driving license are essential.

For a full job specification or to send us your CV, please email: mikeh@pride-mobility.co.uk. The closing date for applications is close of business on June 30th, 2025 (subject to change without notice).