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For Companies At a Glance
- Tasks: Provide top-notch technical support and assist customers with software and hardware issues.
- Company: Join a pioneering SaaS company transforming workforce management across EMEA.
- Benefits: Competitive salary, full-time role, and opportunities for career growth.
- Why this job: Kickstart your tech career in a dynamic environment with real impact on customer success.
- Qualifications: No experience needed, just a passion for customer support and tech.
- Other info: Work in a vibrant London office with a supportive team.
The predicted salary is between 30000 - 40000 £ per year.
This range is provided by PIE Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
The Company
A pioneer in Software as a Service (SaaS) workforce management and access control solutions. With its own intuitive software platform and biometric hardware devices, the company is an innovator with over 30 years’ experience as a total solutions provider helping thousands of organisations across EMEA operate more efficiently, save money, and keep people and assets safe.
About the role
As a member of the Customer Support Team, you will be responsible for a host of reactive and proactive customer activities. You will be the primary point of contact via telephone and email for customers with support queries. You will be used to working in a team and have great interpersonal skills both internally and externally. The successful candidate will be required to be in the Wembley office 5 days a week.
Responsibilities
- Monitoring and responding effectively and quickly to requests received via the helpdesk and effectively triaging and allocating tickets.
- Managing and owning the technical support mailbox, creating support tickets when appropriate and managing as above.
- Providing technical support or assistance for incoming issues and concerns related to hardware, software and systems at the first response level via email or phone call and registering tickets when appropriate.
- Assisting with the scheduling of engineers to attend customer sites.
- Dealing with basic administration for the team – booking hotels etc.
- Reporting significant or recurring problems to the tier-2 support team and gathering feedback to determine issues and patterns so that they can be resolved, or FAQs can be provided to clients to help them troubleshoot the problem themselves.
- Assisting workshop with preparation of devices for shipment and arranging collection from engineers.
Qualifications
- This may be your first role, but you will have an interest in developing a career in Customer Support or Customer Success within a tech company.
- Excellent verbal and written communication skills.
- Excellent customer service and problem-solving skills.
- Good computer skills and the ability to troubleshoot software-related problems.
- Proficiency in various computer software.
- Ability to prioritise tasks.
- Time management skills and attention to detail.
Seniority level: Entry level
Employment type: Full-time
Job function: Consulting and Customer Service; Software Development.
Location: London, England, United Kingdom.
Salary: £30,000 – £40,000.
Graduate Technical Support - HR Tech SaaS - Route to Customer Success employer: PIE Recruitment
Contact Detail:
PIE Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Technical Support - HR Tech SaaS - Route to Customer Success
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their tech stack and be ready to discuss how your skills can help them succeed. Show them you’re not just another candidate!
✨Tip Number 3
Practice your problem-solving skills! Since this role involves technical support, brush up on troubleshooting common software issues. You could even simulate support scenarios with friends to get comfortable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Graduate Technical Support - HR Tech SaaS - Route to Customer Success
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight any relevant customer support or technical experience you have, even if it's from university projects or internships.
Craft a Compelling Cover Letter: Your cover letter is your chance to show us your personality! Explain why you're interested in this role and how your background makes you a great fit for our team. Keep it concise but engaging!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your written application showcases your excellent communication skills. Use clear and professional language, and double-check for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at PIE Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and products. Understanding their HR Tech SaaS solutions and how they help organisations will show your genuine interest and help you answer questions more effectively.
✨Show Off Your Communication Skills
As a Graduate Technical Support candidate, you'll need excellent verbal and written communication skills. Practice explaining technical concepts in simple terms, as you might have to do this with customers who aren't tech-savvy. Role-playing common support scenarios can be a great way to prepare.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss examples of how you've tackled problems in the past. Think of situations where you had to troubleshoot an issue or provide support. Highlight your thought process and how you arrived at a solution, as this will showcase your analytical skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
