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- Tasks: Build strong relationships with customers and provide expert advice on software solutions.
- Company: Join a dynamic business focused on excellent customer service and innovative software solutions.
- Benefits: Enjoy hybrid working, a car allowance, private healthcare, and generous holiday leave.
- Why this job: Be a trusted advisor while making a real impact on customer success and satisfaction.
- Qualifications: Sales experience and strong communication skills are essential; ERP knowledge is a plus.
- Other info: Opportunity for career growth and recognition through an employee reward board.
The predicted salary is between 36000 - 60000 £ per year.
Location: United Kingdom
Job Type: Full-Time
About Them: They are a dynamic and growing business that continually invests in their software solutions to meet the ever-changing needs of our customers. They pride themselves on delivering excellent customer service and retention, always putting the customers first.
Job Description: They are looking for a natural people person who can forge long-lasting working relationships with customers and enjoys being their trusted advisor and their ‘go to’ for advice about their software solutions and services.
Key Responsibilities:
- Carry out at least quarterly visits with customers to support their requirements, involving UK travel, some overnight stays, and excellent planning to optimize your days seeing multiple customers where geographically possible.
- Nurture customer accounts for upsell, cross-sell, and contractual revenue opportunities.
- Attend scheduled meetings with team members, including Line Managers, to discuss potential pipeline and ongoing activity.
- Maintain an appropriate level of knowledge of products, services, and technological developments to advise customers effectively.
- Liaise with internal stakeholders and discuss projects with development, web, support, and account management teams.
- Maintain high standards of record-keeping on our CRM.
- Achieve monthly, quarterly, and annual sales targets.
- Work alongside Marketing to deliver and optimize opportunities from campaigns.
Essential Skills & Experience:
- Sales experience (new business and/or account management).
- Experience in taking a consultative approach by understanding business processes and matching customer needs to deliver customer-focused solutions.
- Ability to communicate, present, and influence credibly and effectively at all levels of the organization, internally and externally.
- Excellent listening, presentation, and negotiation skills both face-to-face and on Teams.
Desirable Skills & Experience:
- Experience working with an ERP system.
- Knowledge of software implementation and training.
- Knowledge of the stockist, merchant, distributor, and wholesale sector.
Benefits:
- Car allowance
- Target-related bonus
- Private healthcare
- Hybrid/flexible working
- 25 days holiday plus 8 bank holidays
- Support for learning, development, and career growth
- Employee reward board to recognize great work
- Free on-site parking
Customer Success Manager employer: TXP Talent
Contact Detail:
TXP Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network with professionals in the customer success and sales fields. Attend industry events or webinars where you can meet potential colleagues or mentors who can provide insights into the role and company culture.
✨Tip Number 2
Familiarise yourself with the company's software solutions and services. Understanding their products will not only help you during interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 3
Prepare to discuss your previous sales experiences, particularly those that involved a consultative approach. Be ready to share specific examples of how you've successfully matched customer needs with solutions.
✨Tip Number 4
Showcase your communication skills by engaging with the company on social media. Comment on their posts or share relevant content to get noticed and demonstrate your enthusiasm for the role.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant sales experience and showcases your ability to build relationships with customers. Use specific examples that demonstrate your consultative approach and how you've successfully matched customer needs with solutions.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and your understanding of the company's commitment to excellent service. Mention how your skills align with their requirements, particularly in nurturing customer accounts and achieving sales targets.
Showcase Relevant Skills: Emphasise your communication, presentation, and negotiation skills in both your CV and cover letter. Provide examples of how you've effectively influenced stakeholders and maintained high standards of record-keeping in previous roles.
Research the Company: Familiarise yourself with the company's software solutions and their approach to customer service. This knowledge will help you tailor your application and prepare for potential interview questions about how you can contribute to their goals.
How to prepare for a job interview at TXP Talent
✨Showcase Your People Skills
As a Customer Success Manager, your ability to build relationships is key. Be prepared to share examples of how you've successfully nurtured customer relationships in the past, highlighting your approach to being a trusted advisor.
✨Demonstrate Your Consultative Approach
Discuss how you understand business processes and match customer needs with solutions. Prepare to explain a situation where you identified a customer's pain point and provided a tailored solution that led to success.
✨Know Their Products Inside Out
Familiarise yourself with the company's software solutions and services. Being able to discuss specific features and benefits will show your commitment and help you answer questions confidently during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and negotiation skills. Think of scenarios where you've had to influence stakeholders or resolve conflicts, and be ready to articulate your thought process and outcomes.
