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- Tasks: Build strong relationships with customers and provide expert advice on software solutions.
- Company: Join a dynamic business focused on excellent customer service and innovative software solutions.
- Benefits: Enjoy hybrid working, private healthcare, a car allowance, and generous holiday leave.
- Why this job: Be a trusted advisor while making a real impact on customer success and satisfaction.
- Qualifications: Sales experience and strong communication skills are essential; consultative approach preferred.
- Other info: Opportunity for career growth and recognition through an employee reward board.
The predicted salary is between 36000 - 60000 £ per year.
They are a dynamic and growing business that continually invests in their software solutions to meet the ever-changing needs of our customers. They pride themselves on delivering excellent customer service and retention, always putting the customers first.
They are looking for a natural people person who can forge long-lasting working relationships with customers and enjoys being their trusted advisor and their ‘go to’ for advice about their software solutions and services.
Key Responsibilities:- Carry out at least quarterly visits with customers to support their requirements, involving UK travel, some overnight stays, and excellent planning to optimize your days seeing multiple customers where geographically possible.
- Nurture customer accounts for upsell, cross-sell, and contractual revenue opportunities.
- Attend scheduled meetings with team members, including Line Managers, to discuss potential pipeline and ongoing activity.
- Maintain an appropriate level of knowledge of products, services, and technological developments to advise customers effectively.
- Liaise with internal stakeholders and discuss projects with development, web, support, and account management teams.
- Maintain high standards of record-keeping on our CRM.
- Achieve monthly, quarterly, and annual sales targets.
- Work alongside Marketing to deliver and optimize opportunities from campaigns.
- Sales experience (new business and/or account management).
- Experience in taking a consultative approach by understanding business processes and matching customer needs to deliver customer-focused solutions.
- Ability to communicate, present, and influence credibly and effectively at all levels of the organization, internally and externally.
- Excellent listening, presentation, and negotiation skills both face-to-face and on Teams.
- Experience working with an ERP system.
- Knowledge of software implementation and training.
- Knowledge of the stockist, merchant, distributor, and wholesale sector.
- Car allowance
- Target-related bonus
- Private healthcare
- Hybrid/flexible working
- 25 days holiday plus 8 bank holidays
- Support for learning, development, and career growth
- Employee reward board to recognize great work
- Free on-site parking
Contact Detail:
TXP Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network with professionals in the customer success field, especially those who have experience in software solutions. Attend industry events or webinars to connect with potential colleagues and learn about best practices.
✨Tip Number 2
Familiarise yourself with the company's products and services before your interview. This will not only help you understand their customer needs better but also demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlight your consultative approach and any upselling or cross-selling successes you've achieved.
✨Tip Number 4
Showcase your ability to work collaboratively with internal teams. Be ready to explain how you've liaised with different departments to enhance customer satisfaction and drive results.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant sales experience and showcases your ability to build relationships with customers. Use specific examples that demonstrate your consultative approach and how you've successfully matched customer needs with solutions.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and your understanding of the company's commitment to excellent service. Mention how your skills align with their requirements, particularly in nurturing customer accounts and achieving sales targets.
Showcase Your Communication Skills: Since the role requires excellent communication and presentation skills, consider including a brief section in your application that outlines your experience in these areas. Highlight any specific instances where you effectively influenced stakeholders or resolved customer issues.
Research the Company: Before submitting your application, take some time to research the company’s software solutions and recent developments. This knowledge will not only help you tailor your application but also prepare you for potential interview questions about their products and services.
How to prepare for a job interview at TXP Talent
✨Showcase Your People Skills
As a Customer Success Manager, your ability to build relationships is key. Be prepared to share examples of how you've successfully nurtured customer relationships in the past, highlighting your consultative approach and how you’ve acted as a trusted advisor.
✨Demonstrate Product Knowledge
Familiarise yourself with the company's software solutions and services before the interview. Being able to discuss specific features and how they can benefit customers will show that you're proactive and genuinely interested in the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you've turned a challenging customer interaction into a positive outcome, and be ready to discuss these in detail.
✨Highlight Your Sales Experience
Since the role involves upselling and cross-selling, be ready to talk about your sales experience. Share specific achievements related to meeting sales targets and how you identified opportunities within existing accounts.
