IT Field Engineers

IT Field Engineers (Dublin)

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Salary: €28,000 + company benefits

Location: Dublin

Job type: Permanent/Full time

We are seeking enthusiastic and motivated individuals, ideally early in their careers or pursuing apprenticeships, to join our team. Successful candidates will spend their first year gaining hands-on experience by shadowing a seasoned expert, developing practical skills and industry knowledge. Applicants must be over 21 years of age and hold a full, clean driving licence.

* PC literacy and good knowledge and application of the relevant tools and methods.

* Product knowledge of relevant industry and basic ITIL skills preferred.

* Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment.

* Acceptance of exposure to the outside elements.

* Shift adaptability, which would include an on-call rotation for evenings and weekends.

* Exceptional customer service skills are needed.

* Ability to organize and inventory truck stock parts and tools.

* Sense of urgency, organizational skills, professional presence and work in team environment.

* Firstline or Service Technician work experience preferred.

Responsibilities:

* Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW.

* Preventive Maintenance: Perform routine checks according to documented preventative maintenance procedures and refill consumables as directed.

* IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed.

* Customer Training: Instruct and train customers on usage and operation of installed HW and SW.

* Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions.

* Continuous Improvement Process: Observe technical or process problems at all times, proactively inform about potential problems and offer improvement suggestions if possible.

* Actively use corporate tools and processes for knowledge sharing, e.g. knowledge base to find solutions and provide input for it.

* Training: Participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test.

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