FCA Administrator

We\’re working with a leading brand in the motor finance space that\’s on the lookout for a Customer Support Administrator to join their high-performing customer operations team on a 6 months rolling contract. This is a great opportunity for someone organised, proactive, and customer-focused, who enjoys a mix of admin, data work, and case management. You\’ll play a key role in handling sensitive cases (like vehicle collections and vulnerable customers), supporting internal teams, and producing accurate reporting to help shape business decisions. 💡 Perks include hybrid working, flexible hours, and early Friday finishes on a rota. Responsibilities: Admin support across customer operations Manage email inboxes, customer queries & documentation Handle complex casework (deceased estates, fraud, collections) Liaise with internal teams & third parties Essential skills: Strong admin and organisational skills Comfortable handling sensitive or regulated information Desirable skills: Experience in motor finance, credit, or debt recovery Knowledge of FCA regs & TCF principles