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- Tasks: Provide technical support and troubleshoot issues for clients via various channels.
- Company: Join a collaborative company focused on customer service and technical excellence.
- Benefits: Enjoy hybrid working, tailored training, life insurance, and opportunities for paid certifications.
- Why this job: Be part of a supportive team while enhancing your tech skills and client relationships.
- Qualifications: Experience with Windows 10 & 11, Microsoft Exchange Online, and strong analytical skills required.
- Other info: This role offers a competitive salary and a chance to grow in the tech industry.
The predicted salary is between 24000 - 42000 £ per year.
Location: Bristol (hybrid)
Salary: £28,000 - £35,000
This is an exciting role to join a collaborative company, where you will be responsible for providing technical support, troubleshooting, and customer service to clients. The successful candidate has to have vast experience with Microsoft technologies.
The Role:
- Engage with customers via multiple channels (including phone, email, chat and service portal)
- Develop a good understanding of our client base whilst building and maintaining good client relationships
- Providing technical support, troubleshooting, and customer service to clients.
- Configure equipment (laptops, desktops, mobiles) and install new software when required.
The Candidate:
- Windows 10 & 11, Microsoft Exchange Online, Active Directory, desktop/laptop hardware, VPN technologies, M365 stack, Azure
- Strong analytical skills
- Good working knowledge of tech, hardware, and software
- Proactive and driven professional who enjoys working in a collaborative team
The Package:
- Basic salary: up to £35,000
- Hybrid working - 3 days onsite
- Comprehensive, tailored training with opportunities for paid certifications
- Life insurance
Interested? If you think you're right for this role, then click the 'Apply Now' button and send us your CV.
Contact Detail:
Peaple Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer
✨Tip Number 1
Familiarise yourself with the specific Microsoft technologies mentioned in the job description, such as Windows 10 & 11, Microsoft Exchange Online, and Azure. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios or volunteering for tech support roles. Being able to demonstrate your ability to communicate effectively with clients will be crucial in this position.
✨Tip Number 3
Research StudySmarter's company culture and values. Understanding our collaborative environment will help you tailor your approach during interviews and show that you're a good fit for the team.
✨Tip Number 4
Prepare to discuss real-life troubleshooting scenarios you've encountered in previous roles. Being able to articulate your problem-solving process will demonstrate your analytical skills and technical knowledge effectively.
We think you need these skills to ace 2nd Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft technologies, especially Windows 10 & 11, Microsoft Exchange Online, and Active Directory. Use specific examples to demonstrate your technical support skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and technical troubleshooting. Mention your ability to engage with clients through various channels and how you can build strong relationships.
Highlight Relevant Skills: In your application, emphasise your analytical skills and knowledge of desktop/laptop hardware, VPN technologies, and the M365 stack. This will show that you are well-equipped for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Peaple Talent
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft technologies, especially Windows 10 & 11, Microsoft Exchange Online, and Active Directory. Be prepared to discuss specific scenarios where you've successfully troubleshot issues or configured equipment.
✨Demonstrate Customer Service Excellence
Since the role involves engaging with clients through various channels, share examples of how you've provided exceptional customer service in the past. Emphasise your ability to build and maintain good client relationships.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to walk through how you would handle common technical issues or customer queries, showcasing your analytical skills and proactive approach.
✨Research the Company Culture
Understand the collaborative nature of the company and be ready to discuss how you can contribute to a team environment. Mention any experiences that demonstrate your ability to work well within a team and adapt to different working styles.
