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- Tasks: Provide technical support and troubleshoot issues for clients via various channels.
- Company: Join a collaborative company focused on customer service and technical excellence.
- Benefits: Enjoy hybrid working, tailored training, life insurance, and opportunities for paid certifications.
- Why this job: Be part of a supportive team while enhancing your tech skills and client relationships.
- Qualifications: Experience with Windows 10/11, Microsoft Exchange Online, and strong analytical skills required.
- Other info: This role offers a competitive salary and a chance to grow in the tech industry.
The predicted salary is between 28000 - 35000 £ per year.
This is an exciting role to join a collaborative company, where you will be responsible for providing technical support, troubleshooting, and customer service to clients. The successful candidate has to have vast experience with Microsoft technologies.
The Role:
- Engage with customers via multiple channels (including phone, email, chat and service portal)
- Develop a good understanding of our client base whilst building and maintaining good client relationships
- Providing technical support, troubleshooting, and customer service to clients.
- Configure equipment (laptops, desktops, mobiles) and install new software when required.
The Candidate:
- Windows 10 & 11, Microsoft Exchange Online, Active Directory, desktop/laptop hardware, VPN technologies, M365 stack, Azure
- Strong analytical skills
- Good working knowledge of tech, hardware, and software
- Proactive and driven professional who enjoys working in a collaborative team
The Package:
- Basic salary: up to £35,000
- Hybrid working - 3 days onsite
- Comprehensive, tailored training with opportunities for paid certifications
- Life insurance
Interested? If you think you're right for this role, then click the 'Apply Now' button and send us your CV.
2nd Line Engineer employer: Peaple Talent
Contact Detail:
Peaple Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer
✨Tip Number 1
Familiarise yourself with the specific Microsoft technologies mentioned in the job description, such as Windows 10 & 11, Microsoft Exchange Online, and Azure. Being able to discuss your hands-on experience with these tools during the interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your troubleshooting skills by thinking of examples where you've successfully resolved technical issues. This could involve discussing how you approached a problem, the steps you took, and the outcome, which will highlight your analytical abilities.
✨Tip Number 3
Since the role involves engaging with customers through various channels, practice your communication skills. Consider role-playing scenarios where you explain technical concepts to non-technical clients, as this will help you convey information clearly and effectively.
✨Tip Number 4
Research StudySmarter's company culture and values to align your responses during the interview. Showing that you understand and appreciate our collaborative environment can set you apart from other candidates and demonstrate your enthusiasm for joining our team.
We think you need these skills to ace 2nd Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft technologies, especially Windows 10 & 11, Microsoft Exchange Online, and Active Directory. Use specific examples to demonstrate your technical support skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and technical troubleshooting. Mention your ability to engage with clients through various channels and how you can build strong relationships.
Highlight Relevant Skills: In your application, emphasise your analytical skills and knowledge of tech, hardware, and software. Make sure to mention your experience with VPN technologies and the M365 stack, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Peaple Talent
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft technologies, especially Windows 10 & 11, Microsoft Exchange Online, and Active Directory. Be prepared to discuss specific scenarios where you've successfully troubleshot issues or configured equipment.
✨Demonstrate Customer Service Excellence
Since the role involves engaging with clients through various channels, share examples of how you've provided exceptional customer service in the past. Emphasise your ability to build and maintain good client relationships.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to walk through how you would handle specific technical issues or customer queries, showcasing your analytical skills and proactive approach.
✨Research the Company Culture
Understanding the collaborative nature of the company can help you align your answers with their values. Be ready to discuss how you thrive in team environments and contribute positively to a collaborative workplace.
