Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a ServiceNow Technical Support Analyst and tackle exciting challenges daily.
- Company: Be part of a dynamic team in Central London, driving innovative ServiceNow solutions.
- Benefits: Enjoy a 3-month contract with opportunities for growth and hands-on experience.
- Why this job: This role offers a chance to enhance your technical skills while working in a collaborative environment.
- Qualifications: 8+ years of experience required, with 2.5-3 years specifically in ServiceNow.
- Other info: Strong communication skills and Java scripting knowledge are essential for success.
The predicted salary is between 48000 - 72000 £ per year.
Job Description ServiceNow Technical Support – London We require a ServiceNow Technical Support Analyst with 8+ years (SA / M Level); 2.5 to 3 years of ServiceNow relevant experience. Responsibilities: ServiceNow Implementation Specialist & Admin Core module (Normal Incident, MIM, Problem, Knowledge, Change, ESS, CMS (optional)) Good Communication and presentation skills, Client handling Java Scripting knowledge and hands-on experience Hands-on with ITIL Process implementation ServiceNow for custom Application Design & Development Hands-on technical delivery including required documentation of cost-effective ServiceNow solutions Ability to create and modify Workflows Hands-on design, development, and deployment experience with the ServiceNow platform Hands-on migrating data from different tools into ServiceNow Hands-on ServiceNow Integration Good at creating required information for Reporting and Dashboards Knowledge of ITIL methodologies and processes Technical Expertise: Creation of script-based Assignment and Approval rule Creation of Business Rule, UI Action by using Glide script Creation of Glide Record object and use of several other important objects Creation of custom related list Creation of Access Control List with the help of Scripting Creation of Script-based UI Policy and Client Script Glide Ajax, Glide Form (g_form), Glide User (g_user), Glide Record, Glide System, Glide Element, Glide Aggregate Querying the table by using Glide Record Referencing Glide List Debugging script Creating and customizing UI and pages using Jelly Working with complex Log Files Render forms, lists, UI Pages, and many other things in ServiceNow with the help of Jelly Designing of Macros and Formatters User Administration Web Service Integration User Interface Level Integration MID Server Integration Use of Import Sets for data loading from external file or database Knowledge of ITIL V3 processes This is a 3-month contract based in Central London. Please forward your CV in Word format. #J-18808-Ljbffr
ServiceNow Technical Support - London employer: Onyx-Conseil
Contact Detail:
Onyx-Conseil Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Technical Support - London
✨Tip Number 1
Make sure to highlight your hands-on experience with ServiceNow in your conversations. Discuss specific projects where you implemented or customized ServiceNow solutions, as this will demonstrate your practical knowledge and expertise.
✨Tip Number 2
Brush up on your ITIL methodologies and processes. Being able to speak fluently about ITIL V3 and how it integrates with ServiceNow will show that you understand the framework and can apply it effectively in your role.
✨Tip Number 3
Prepare to discuss your experience with Java Scripting and Glide scripts. Be ready to provide examples of how you've used these skills to create custom applications or workflows within ServiceNow.
✨Tip Number 4
Familiarize yourself with the latest features and updates in ServiceNow. Showing that you are proactive about staying current with the platform will impress potential employers and demonstrate your commitment to continuous learning.
We think you need these skills to ace ServiceNow Technical Support - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 8+ years of experience and specifically emphasizes your ServiceNow relevant experience. Include details about your roles in ServiceNow implementation, administration, and any hands-on technical delivery you've done.
Showcase Technical Skills: Clearly outline your technical expertise in your application. Mention specific skills such as Java Scripting, ITIL process implementation, and your experience with creating and modifying workflows in ServiceNow.
Highlight Communication Skills: Since good communication and client handling skills are essential for this role, provide examples in your application that demonstrate your ability to effectively communicate technical information to non-technical stakeholders.
Use Relevant Keywords: Incorporate keywords from the job description into your application. Terms like 'ServiceNow Integration', 'Glide Record', and 'ITIL V3 processes' should be included to ensure your application aligns with what the company is looking for.
How to prepare for a job interview at Onyx-Conseil
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with ServiceNow, especially in areas like scripting, integration, and workflow creation. Highlight specific projects where you implemented ITIL processes or customized applications.
✨Demonstrate Communication Skills
Since client handling is crucial for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated technical information to non-technical stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of situations where you had to troubleshoot issues or optimize ServiceNow functionalities and be ready to explain your approach.
✨Familiarize Yourself with the Job Requirements
Review the job description thoroughly and align your experiences with the listed responsibilities. Be ready to discuss how your background in Java scripting and ITIL methodologies makes you a strong fit for the role.
