Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support colleagues with IT issues via phone, in-person, and digital platforms.
- Company: Join a close-knit Manchester team dedicated to making technology accessible.
- Benefits: Earn up to £19.80 p/h with potential remote work after 3 months.
- Why this job: Be part of a collaborative environment that values learning and support.
- Qualifications: Strong customer service skills and proficiency in desktop software required.
- Other info: On-site role in Manchester, 5 days a week.
Our Manchester based client is looking for an IT Service Desk Analyst to join their team to provide critical support by telephone, in-person support desk and through their digital platform. They are a close-knit team that support and learn from each other. Please note this role requires you to be on site 5 days per week in Manchester.
As a Service Desk Analyst, you will be handling your own queue of customer calls and tickets. With guidance and support from the rest of the team, you will be making decisions about how to best resolve issues and fulfil people's needs. You will be part of a dedicated team who makes technology less intimidating for our colleagues and ensures that IT continues to enable the pursuit of knowledge and learning. The work is varied throughout the year and involves primarily answering telephone calls as well as working on the In-Person IT Support Desk and dealing with self-logged tickets.
Skills Required:
- Must have strong customer service skills
- Like talking to people, listening with empathy and taking the time to get at the heart of what might be the challenge for someone.
- Be adept at identifying, gathering and validating customer needs.
- Be proficient in everyday desktop software.
- Consistently apply appropriate attention to detail and quality standards to all tasks undertaken and ensure that nothing is overlooked.
- Communicate effectively in person, on the phone, and via emails.
- Possess an aptitude to solve problems and think on their feet but is also not afraid to ask for help to decide on the best course of action.
- Enjoy being part of a collaborative team where work and knowledge are shared, and everyone supports each other.
In return, you will receive the opportunity to support the IT Service desk team. The possibility to work on a 3 month contract on a remote basis for the foreseeable paying up to £19.80 p/h (in scope of IR35). This role will be 5 days a week on site in Manchester.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Contact Detail:
Hays Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Familiarise yourself with common IT issues and solutions. Being able to discuss these confidently during your interview will show that you have a proactive approach and are ready to tackle the challenges of the role.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing scenarios with friends or family can help you articulate your thoughts clearly and demonstrate empathy when dealing with customer queries.
✨Tip Number 3
Research the company culture and values of the organisation you're applying to. Understanding their approach to teamwork and support will allow you to tailor your responses in interviews to align with their ethos.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the team dynamics and expectations, which can be invaluable for your preparation and help you stand out as a candidate.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and experience in IT support. Use specific examples that demonstrate your ability to handle calls, tickets, and in-person support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others with technology. Mention your problem-solving skills and your ability to work collaboratively within a team.
Highlight Relevant Skills: In your application, emphasise your proficiency in desktop software and your attention to detail. Provide examples of how you've successfully resolved issues in previous roles.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work on-site in Manchester and be part of a close-knit team. Let them know you value collaboration and continuous learning.
How to prepare for a job interview at Hays Technology
✨Showcase Your Customer Service Skills
As an IT Service Desk Analyst, strong customer service skills are crucial. Be prepared to share examples of how you've effectively communicated with customers in the past, demonstrating your ability to listen empathetically and resolve issues.
✨Demonstrate Problem-Solving Aptitude
During the interview, highlight your problem-solving abilities. Discuss specific instances where you had to think on your feet to resolve a technical issue or assist a colleague, showing that you're not afraid to ask for help when needed.
✨Familiarise Yourself with Common IT Issues
Brush up on common IT problems and solutions that users face. Being knowledgeable about everyday desktop software and typical support queries will help you feel more confident and prepared during the interview.
✨Emphasise Team Collaboration
Since this role involves working closely with a team, express your enthusiasm for collaboration. Share experiences where you've successfully worked as part of a team, highlighting how you contributed to a supportive environment.
