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- Tasks: As a Field Engineer, you'll repair equipment and assist with installations nationwide.
- Company: Join a successful Managed Service Provider based in Berkshire.
- Benefits: Enjoy a full-time role with potential for remote work and flexible hours.
- Why this job: Be part of a dynamic team making a real impact in IT services.
- Qualifications: Experience in customer-focused IT field service repair is essential; CompTIA A+ is a plus.
- Other info: Expect occasional overnight stays and a commitment to 24-hour support.
The predicted salary is between 36000 - 60000 £ per year.
Are you looking for a new exciting opportunity working as a Field Engineer for a successful Managed Service Provider to be based in Berkshire? Your role will be to perform field service visits to our client base to repair failed equipment, assist with installation projects, and provide telephone support when required.
This is a field-based role with national coverage and will require you to have a full driving license. This role will involve overnight stays as and when required to suit the needs of the business. You will have experience working in a customer-focused role and within IT field service repair.
CompTIA A+ Certification is desirable. This is a full-time permanent position and may involve working out of hours on a rota basis to ensure there is 24-hour cover 365 days a year. The standard working days are Monday to Friday.
Contact Detail:
Xact Placements Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer (Hardware / Break Fix)
✨Tip Number 1
Familiarise yourself with the specific hardware and software that the Managed Service Provider uses. This knowledge will not only help you during the interview but also demonstrate your proactive approach and genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved technical issues in a customer-focused environment. Having specific examples ready will showcase your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Since this role involves overnight stays, be ready to express your flexibility and willingness to travel. Highlight any previous experiences where you've had to adapt to changing schedules or locations, as this will show your commitment to meeting the company's needs.
We think you need these skills to ace Field Engineer (Hardware / Break Fix)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT field service repair and customer-focused roles. Emphasise any previous work with hardware repairs and installations, as well as your ability to provide telephone support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your CompTIA A+ Certification if you have it, and explain how your skills align with the job requirements, particularly your experience with field service visits.
Highlight Soft Skills: In your application, emphasise soft skills such as communication, problem-solving, and adaptability. These are crucial for a Field Engineer who will be interacting with clients and working under varying conditions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Xact Placements Ltd
✨Showcase Your Technical Skills
As a Field Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with hardware repairs and installations, and highlight any relevant certifications like CompTIA A+. Bring examples of past projects where you successfully resolved technical issues.
✨Emphasise Customer Service Experience
Since this role is customer-focused, it's crucial to showcase your ability to communicate effectively with clients. Share specific instances where you've provided excellent service or resolved customer complaints, as this will illustrate your commitment to client satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations in the field. Think about challenges you've faced in previous roles and how you overcame them. This will help interviewers gauge your problem-solving skills and adaptability.
✨Discuss Flexibility and Availability
Given the nature of the job, be ready to talk about your willingness to travel and stay overnight when necessary. Highlight your flexibility regarding working hours, especially since the role may require out-of-hours support. This shows you're committed to meeting the needs of the business.
