IT Support Technician

Job Title: IT Support Technician Location: Norwich (Hybrid Working) Salary: £25,000 per annum Cooper Lomaz is working with a growing organisation in Norwich to recruit an IT Support Technician. This is a fantastic opportunity for someone looking to progress their career by moving from general IT support into a more software- and application-focused support environment. Role Overview: As an IT Support Technician, you\’ll be a key point of contact for customers, providing high-quality support for bespoke software applications. You\’ll work closely with clients to resolve technical issues, track faults using a ticketing system, and ensure all support queries are handled efficiently and professionally. Key Responsibilities: Provide front-line support for business-critical and bespoke software applications Log, manage, and track incidents and requests via the ticketing system Deliver outstanding customer service, ensuring issues are resolved in a timely and professional manner Work collaboratively with internal teams to escalate and resolve complex issues Support Office 365 and associated desktop applications Assist in maintaining internal documentation and user guides Skills & Experience: Excellent customer service and communication skills Proven experience in 1st/2nd line IT support roles Experience supporting Office 365 and using CRM/ticketing systems Strong troubleshooting abilities with a proactive approach Ability to prioritise tasks and manage time effectively Strong relationship-building skills with internal and external stakeholders Salary & Benefits: £25,000 per annum Hybrid working arrangement (Norwich-based office) Opportunity to grow into a software/application support specialism Supportive and collaborative team environment