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- Tasks: Provide front line IT support and assist the Customer Service team.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a fast-paced environment where your tech skills make a real impact.
- Qualifications: Must have customer service experience and be technically minded.
- Other info: Ideal for those looking to kickstart their career in IT support.
The predicted salary is between 24000 - 36000 £ per year.
This role is required to provide assistance to the Customer Service team providing front line support through their contact centre operation. Reporting into the Manager, the ideal candidate would be technically minded, and coming from a Customer Service or Contact Centre background.
Duties:
- Maintain and improve systems
- Log, monitor and repair system bugs
- Manage workflow scripts
- Manage administrative tasks, including creating and updating letter and email templates
- Manage information and general administration of the website pages
- Provide best practice information with colleagues
- Support in delivering user training
- Acting as point of contact for system related enquiries and faults, providing updates
Requirements:
- Technically minded with experience providing support to users
- Excellent customer service skills
- Experience in working with CRM and communication systems
- Understanding of Microsoft office tools including Excel, Word, and Outlook
- Strong communication skills verbally as well as written
- Confident working in a fast-paced environment
- Well organised with good attention to detail
Please apply for a chance to be considered and further information!
IT Support Technician employer: Faith Recruitment
Contact Detail:
Faith Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with common IT support tools and CRM systems. Being able to discuss your experience with these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves front line support, demonstrating your ability to handle customer queries effectively will be crucial in making a great impression.
✨Tip Number 3
Prepare examples of how you've resolved technical issues in the past. Sharing specific instances where you successfully managed system bugs or user training can highlight your problem-solving abilities.
✨Tip Number 4
Showcase your organisational skills. Be ready to discuss how you manage multiple tasks and maintain attention to detail, as these are key attributes for the fast-paced environment you'll be working in.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and customer service experience. Emphasise any previous roles in IT support or contact centres, and include specific examples of how you've resolved user issues.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the IT Support Technician role. Mention your understanding of CRM systems and Microsoft Office tools, and how your skills align with the job requirements.
Showcase Communication Skills: Since strong communication is key for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've successfully communicated with customers in the past.
Highlight Attention to Detail: Demonstrate your organisational skills and attention to detail in your application. You could mention specific instances where you managed administrative tasks or improved processes, as this will resonate well with the job description.
How to prepare for a job interview at Faith Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your technical knowledge and experience in detail. Highlight any specific systems or software you've worked with, especially CRM and communication systems, as this will demonstrate your capability to handle the role effectively.
✨Emphasise Customer Service Experience
Since the role involves front line support, share examples of how you've successfully assisted customers in the past. Use specific scenarios to illustrate your problem-solving skills and ability to maintain a positive attitude under pressure.
✨Demonstrate Organisational Skills
The job requires good attention to detail and organisation. Be ready to discuss how you manage your tasks and priorities, perhaps by sharing a method or tool you use to stay organised, especially in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your response to common IT support scenarios. Practise articulating your thought process and approach to troubleshooting issues, as this will show your analytical skills and readiness for the role.
