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- Tasks: Join our team to resolve technical issues and maintain IT operations.
- Company: A well-established Managed Service Provider based near Leamington Spa.
- Benefits: Enjoy perks like gym discounts, health reimbursements, and ongoing training.
- Why this job: Make a real impact in a dynamic environment while growing your tech skills.
- Qualifications: Experience with desktops, multiple OS, networking, and Microsoft 365 is essential.
- Other info: Must be eligible to work in the UK without sponsorship.
The predicted salary is between 24000 - 30000 £ per year.
Location: Brighton
Salary: £28,000 - £30,000
Our client is a well-established Managed Service Provider near Leamington Spa, currently looking to add an experienced 2nd Line Support Engineer to their growing technical team.
About the Role:
As a key member of the support function, you will be instrumental in maintaining seamless IT operations across both internal and client systems. Working alongside the field support team, you will be responsible for resolving a wide range of technical issues and maintaining high service standards.
Key Responsibilities:
- Respond to and manage incoming service tickets via the helpdesk system and direct calls.
- Deliver 2nd and some 3rd line technical support for incidents and service requests.
- Carry out system maintenance tasks, including operating system updates and antivirus monitoring.
- Ensure all work aligns with internal IT policies and complies with relevant security protocols.
- Support data recovery processes and manage both on-premises and cloud-based backups.
- Create and maintain up to date documentation, including diagrams and knowledgebase articles.
What You’ll Need:
- Solid experience working with desktops, laptops, and multiple operating systems (Windows, macOS, Linux).
- Hands-on expertise in virtualisation tools such as VMware or Hyper-V.
- Strong grasp of networking fundamentals, including DNS, DHCP, VPN, and TCP/IP.
- Confident troubleshooting issues across the Microsoft 365 environment.
- Familiarity with Active Directory and day to day user account management.
- Experience in general server admin, including permissions, file shares, and security protocols.
- Excellent communication skills and the ability to explain technical issues clearly to non-technical users.
- Driver, ideally with your own car.
Perks and Benefits:
- A wide-ranging employee perks platform offering discounts on everything from gyms to groceries.
- Health expense reimbursement scheme.
- Access to an electric vehicle leasing initiative.
- Free on-site parking.
- Ongoing training and development opportunities to support your career growth.
Apply now to be part of a dynamic team where your technical skills will make a real impact.
IT Support Engineer (2nd Line) employer: YourRecruit
Contact Detail:
YourRecruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (2nd Line)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as VMware, Hyper-V, and Microsoft 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Brush up on your networking fundamentals, especially DNS, DHCP, VPN, and TCP/IP. You might be asked to solve practical problems related to these areas, so having a solid understanding will help you stand out.
✨Tip Number 3
Prepare to showcase your troubleshooting skills by thinking of specific examples where you've resolved technical issues. Be ready to explain your thought process clearly, as communication is key in this role.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide insights into the company culture and the team dynamics, which can be invaluable during your interview.
We think you need these skills to ace IT Support Engineer (2nd Line)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with 2nd line support tasks. Emphasise your familiarity with operating systems, virtualisation tools, and networking fundamentals as mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities and requirements outlined in the job description. Use examples from your past experience to demonstrate how you meet these criteria.
Format Your Documents Correctly: Since the company requests your CV in Word format, ensure that your documents are well-formatted and easy to read. Avoid using complex layouts that may not translate well in Word.
Follow Application Instructions: Pay close attention to the application instructions provided in the job listing. Ensure you mention your eligibility to work in the UK and any other specific requirements they have outlined.
How to prepare for a job interview at YourRecruit
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills listed in the job description. Brush up on your knowledge of operating systems, virtualisation tools, and networking fundamentals. Be ready to discuss specific scenarios where you've successfully resolved technical issues.
✨Demonstrate Problem-Solving Skills
Prepare to showcase your troubleshooting abilities. You might be asked to solve a hypothetical technical problem during the interview. Think through your approach clearly and explain your reasoning as you go along.
✨Communicate Clearly
Since you'll be explaining technical issues to non-technical users, practice articulating complex concepts in simple terms. During the interview, focus on being clear and concise in your explanations to demonstrate your communication skills.
✨Show Enthusiasm for Continuous Learning
Highlight your willingness to learn and grow within the role. Mention any ongoing training or certifications you're pursuing, as this shows that you're proactive about keeping your skills up to date, which is crucial in the ever-evolving IT landscape.
