Application Support Specialist

Application Support Specialist | £30,000 to £35,000 | Cambridge, On-Site Working Working for an Education Group based in the heart of Cambridge, you will be supporting and improving the education systems, especially the CRM (Microsoft Dynamics), student management systems like iSAMS, and other related platforms. You’ll be the go-to person for resolving system issues, helping with upgrades, supporting users, and working on IT projects. You’ll also contribute to training, documentation, and strategy development. Key Responsibilities Support daily operations for iSAMS, CRM (MS Dynamics), and student management systems Respond to IT support tickets and resolve issues within service levels Help with software updates, product rollovers, and system improvements Keep documentation accurate and up to date Act as the technical lead for system-related matters and liaise with suppliers Support system projects, upgrades, and new implementationsWhat We’re Looking For 3+ years working with iSAMS or a similar education system (mandatory) Experience with Microsoft Dynamics (2016 or D365) and/or Dynamics Business Central Strong IT support skills and customer service mindset Good communication, organisation, and documentation abilities Ability to troubleshoot, solve problems, and manage multiple tasks If you have the above and want to be considered, apply here now