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- Tasks: Handle customer interactions via calls, emails, and social media in a fast-paced environment.
- Company: Join Nuffield Health, the UK's leading healthcare charity focused on wellbeing.
- Benefits: Enjoy perks like free gym membership, health assessments, and flexible hybrid working options.
- Why this job: Be part of a dynamic team that values your contribution to customer service excellence.
- Qualifications: Strong customer service skills and good English required; experience in a customer-facing role preferred.
- Other info: Apply early as we review applications on a rolling basis!
The predicted salary is between 24531 - 24531 £ per year.
Epsom Support Centre | Service Centre | Permanent | Full Time 37.5 hours per week
Salary: £24,531 per annum
Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality.
If you are passionate about customer service, have a good standard of English, and strong experience in a customer-facing role; you too could become part of the UK’s leading Healthcare Charity. We’re recruiting great people to join our friendly, welcoming Contact Centre on a Hybrid working basis.
As a Contact Centre Coordinator, you’ll bring excellent verbal communication skills and a positive, proactive customer-focused attitude. Thanks to your logical approach and confidence with a variety of systems, you’ll be able to prioritize and manage your workload in a fast-paced team environment.
As a Contact Centre Coordinator, you will:
- Expertly handle all contact with our customers
- Make good use of a variety of channels, including calls, emails, live chat and social media
- Ensure the customer journey is always seamless
- Be part of an exciting, varied and dynamic environment
- Cover varied shifts (between Monday to Friday, 8am to 8pm and Saturdays, 9am to 1pm)
- Deliver excellent customer service, every time.
- Competently and confidently adhere to a Hybrid working model, with flexibility to work both remotely and on-site when required.
Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.
Join Nuffield Health and create the future you want, today. If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
Contact Centre Coordinator Talent Community (Epsom) employer: Nuffield Health
Contact Detail:
Nuffield Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Coordinator Talent Community (Epsom)
✨Tip Number 1
Familiarise yourself with Nuffield Health's mission and values. Understanding their commitment to customer service and wellbeing will help you align your responses during interviews, showcasing your passion for the role.
✨Tip Number 2
Prepare to discuss your experience in customer-facing roles. Think of specific examples where you've excelled in communication and problem-solving, as these are key skills for a Contact Centre Coordinator.
✨Tip Number 3
Practice your verbal communication skills. Since this role requires excellent communication over various channels, consider doing mock calls or role-playing scenarios to build your confidence.
✨Tip Number 4
Be ready to demonstrate your adaptability. The job involves working in a fast-paced environment and covering varied shifts, so think of times when you've successfully managed change or worked under pressure.
We think you need these skills to ace Contact Centre Coordinator Talent Community (Epsom)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Contact Centre Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant achievements. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and explain why you want to work for Nuffield Health. Mention specific examples from your past roles that demonstrate your ability to excel in a fast-paced environment.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer-facing role.
How to prepare for a job interview at Nuffield Health
✨Showcase Your Customer Service Skills
Since the role is all about customer interaction, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Communication Proficiency
Excellent verbal communication is key for this position. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your delivery.
✨Familiarise Yourself with Hybrid Working
As the role involves hybrid working, be ready to discuss your experience with remote work and how you manage your time effectively. Mention any tools or strategies you use to stay organised and productive.
✨Research Nuffield Health
Understanding the company's mission and values will help you align your answers with what they are looking for. Be prepared to discuss why you want to work for Nuffield Health and how you can contribute to their goal of building a healthier nation.
