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- Tasks: Be the face of our award-winning customer service and support our customers daily.
- Company: Join the Aviva family and be part of a collaborative team at Solus.
- Benefits: Enjoy a supportive work environment with opportunities for growth and learning.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong customer focus and driving experience are essential.
- Other info: No two days are the same; embrace variety in your role!
The predicted salary is between 28800 - 43200 £ per year.
Overview Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of our award winning customer service, working as part of the Aviva family? Responsibilities The Role; Our Customer Consultants are the face of Solus, demonstrating our values and work principles, and those of Aviva. Working together to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them. Our consultants identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether that be updating customers by phone, sourcing vehicle parts, planning transportation you will need to work as part of the Solus team to ensure that vehicles are collected, repaired and returned to our customers. No two customers are the same and our focus on getting people back to normal is at the heart of what we do. Our Customer Consultant will be at the forefront of our award-winning customer service department. Qualifications Desirable qualifications and experience; A strong customer focussed background Driving experience with the ability to drive all types of customer vehicles car or long wheel based vans auto or manual Clean Full UK…
Customer Service Advisor employer: Solus Accident Repair Centres Careers
Contact Detail:
Solus Accident Repair Centres Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with Aviva's values and work principles. Understanding what they stand for will help you align your responses during the interview and demonstrate that you're a great fit for their team.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your commitment to customer satisfaction, which is crucial for this position.
✨Tip Number 3
Research common challenges faced in customer service roles, especially in the automotive industry. Being able to discuss these challenges and how you would address them can set you apart from other candidates.
✨Tip Number 4
Prepare questions to ask during your interview about the team dynamics and how success is measured in the customer service department. This shows your interest in being part of a collaborative environment.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Advisor position. Understand the responsibilities and qualifications required, and think about how your experience aligns with them.
Highlight Relevant Experience: In your CV and cover letter, emphasize your customer service experience and any relevant skills that demonstrate your ability to meet customer needs. Use specific examples to illustrate your achievements in previous roles.
Showcase Your Teamwork Skills: Since the role emphasizes collaboration, make sure to mention any experiences where you successfully worked as part of a team. Highlight how you contributed to a positive team environment and customer satisfaction.
Tailor Your Application: Customize your application materials to reflect the values and work principles of Solus and Aviva. Use language from the job description to show that you understand their culture and are a good fit for the team.
How to prepare for a job interview at Solus Accident Repair Centres Careers
✨Show Your Customer Focus
Make sure to highlight your previous experiences in customer service. Share specific examples of how you've gone above and beyond to meet customer needs, as this role is all about creating a positive experience for customers.
✨Demonstrate Teamwork Skills
Since the role emphasizes collaboration, be prepared to discuss how you work effectively within a team. Share stories that showcase your ability to support colleagues and contribute to a positive team environment.
✨Understand the Company Values
Familiarize yourself with Solus and Aviva's values and principles. During the interview, express how your personal values align with theirs, and how you can contribute to their mission of excellent customer service.
✨Prepare for Scenario Questions
Expect to be asked scenario-based questions that assess your problem-solving skills. Practice responding to situations where you had to handle difficult customers or resolve conflicts, demonstrating your ability to maintain composure and find solutions.
