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- Tasks: Lead and mentor a team of Desktop Support Engineers while improving IT services.
- Company: Join a growing international organisation focused on innovative IT solutions.
- Benefits: Enjoy a hybrid work model with 2-3 days in vibrant central London.
- Why this job: Be part of a dynamic team that values continuous improvement and quality support.
- Qualifications: 2+ years leading teams, 5+ years in desktop support, strong Windows skills required.
- Other info: Experience with Mac and Microsoft Azure is a bonus!
The predicted salary is between 48000 - 84000 £ per year.
We are currently working with a growing international organisation that is actively recruiting for a talented Lead Desktop Support Engineer with a proven track record of leading, mentoring, motivating and improving a team of Desktop engineers. The role will involve managing a number of engineers both locally and across various remote client sites while driving continuous improvement. This is a hybrid role with 2-3 days per week on-site in central London.
Responsibilities:
- Lead a small team of Desktop Support Engineers
- Help develop and improve the team and services provided
- Monitoring and reporting of team KPIs
- Help deliver quality IT Support services across client sites including to VIPs
- Help support and maintain End User computing devices: Desktop, Mobile, Laptop and peripherals
- Manage and oversee relevant application compliance and licensing agreements
- Make researched recommendations on new tools and technologies to be used
- Act as final point of escalation for the team
- Work closely with Vendors and ensure the business is getting value and quality
- Manage and Oversee Inventory Management and assets
- Ensure relevant documentation is in place
Key Skills and Experience:
- 2+ years’ experience leading Desktop Support teams
- Proven track record of improving and motivating teams of engineers
- 5+ years’ experience in hands-on desktop support roles
- Strong Windows technologies support capabilities
- Experience supporting Mac is a bonus to have
- Experience with Microsoft Azure
- Experience with Active Directory and Exchange
- Strong skills with Incident Management
Desktop Team Lead employer: JNC Recruitment Limited
Contact Detail:
JNC Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Team Lead
✨Tip Number 1
Showcase your leadership skills during the interview. Prepare examples of how you've successfully led and motivated teams in the past, focusing on specific outcomes and improvements you've achieved.
✨Tip Number 2
Familiarise yourself with the latest trends in desktop support technologies, especially those related to Windows and Mac systems. Being able to discuss these trends can demonstrate your commitment to continuous improvement.
✨Tip Number 3
Network with current or former employees of the organisation. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Prepare to discuss your experience with incident management and how you've handled escalations in the past. This is crucial for the role, so having concrete examples ready will set you apart.
We think you need these skills to ace Desktop Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading and mentoring Desktop Support teams. Include specific examples of how you've improved team performance and any relevant technologies you've worked with.
Craft a Compelling Cover Letter: In your cover letter, express your passion for IT support and leadership. Mention your hands-on experience with desktop support roles and how you can contribute to the company's goals, especially in managing remote teams.
Highlight Relevant Skills: Clearly outline your skills related to Windows technologies, Microsoft Azure, Active Directory, and incident management. If you have experience with Mac support, be sure to mention that as well.
Showcase Continuous Improvement Initiatives: Provide examples of how you've driven continuous improvement in previous roles. This could include implementing new tools, improving service delivery, or enhancing team KPIs. Demonstrating this will align well with the job's responsibilities.
How to prepare for a job interview at JNC Recruitment Limited
✨Showcase Your Leadership Skills
As a Lead Desktop Support Engineer, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led and motivated teams in the past, focusing on specific challenges you overcame and the positive outcomes that resulted.
✨Highlight Continuous Improvement Initiatives
The role involves driving continuous improvement, so be ready to discuss any initiatives you've implemented that enhanced team performance or service delivery. Share metrics or KPIs that illustrate the impact of your efforts.
✨Familiarise Yourself with Relevant Technologies
Make sure you're up to speed with the technologies mentioned in the job description, such as Windows support, Microsoft Azure, and Active Directory. Being able to speak confidently about these tools will show your technical competence and readiness for the role.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so prepare insightful questions to ask the interviewers. Inquire about their current challenges, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
