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- Tasks: Lead the on-site service experience and ensure contract compliance.
- Company: Join ISS, a global leader in workplace solutions focused on integrity and innovation.
- Benefits: Enjoy a dynamic work environment with opportunities for career growth and development.
- Why this job: Be part of a people-first culture that values your contributions and promotes diversity.
- Qualifications: Experience in workplace or facilities management is a plus; strong leadership skills are essential.
- Other info: Must be able to obtain BPSS Security Clearance.
The predicted salary is between 36000 - 60000 £ per year.
ISS is seeking a Workplace Experience Manager to lead the on-site service experience at one of our key client locations in Bristol. This role is perfect for a proactive, people-first leader who thrives in a dynamic, customer-focused environment.
What you'll do:
- Ensure day-to-day contract compliance and adherence to ISS processes
- Foster a positive team culture and support your on-site placemakers
- Champion a seamless and elevated workplace experience for clients and end users
- Act quickly on missed SLAs and non-compliance to drive continuous improvement
- Build trusted relationships with clients and stakeholders while upholding ISS values
About You:
- Experience of working in either Workplace or Facilities Management (especially cleaning / office settings) – would be an advantage but is not essential
- Proven experience of exceeding client expectations and providing great customer service
- A strong background in people leadership and team development
- Excellent organisational skills and the ability to manage competing priorities
- A passion for service delivery and a proactive mindset
- Ability to balance process compliance with client expectations
- Ability to obtain BPSS Security Clearance.
Why ISS?
At ISS, we connect people and places to make the world work better. You’ll join a global organisation that values integrity, innovation, and inclusion. Here, every employee is empowered to make a difference and grow their career. We proudly support equality and diversity in the workplace and welcome applicants from all backgrounds.
Questions? Reach out to our Resourcing Team:
Workplace Experience Manager employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Experience Manager
✨Tip Number 1
Familiarise yourself with the specific workplace culture of ISS. Understanding their values and how they prioritise client relationships will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare examples from your past experiences that showcase your ability to exceed client expectations and deliver exceptional customer service. Be ready to discuss how you've fostered a positive team culture in previous roles.
✨Tip Number 3
Research common challenges faced in workplace experience management, especially in dynamic environments. Being able to discuss potential solutions or improvements can demonstrate your proactive mindset and problem-solving skills.
✨Tip Number 4
Network with current or former employees of ISS on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the role and the company culture, which you can leverage during your application process.
We think you need these skills to ace Workplace Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in workplace or facilities management. Emphasise any roles where you exceeded client expectations and provided excellent customer service, as these are key aspects of the Workplace Experience Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for service delivery and your proactive mindset. Mention specific examples of how you've fostered positive team cultures or improved client relationships in previous roles.
Highlight Leadership Skills: Since the role requires strong people leadership and team development skills, be sure to include examples of how you've successfully led teams, managed competing priorities, and supported team members in achieving their goals.
Showcase Compliance Awareness: Demonstrate your understanding of contract compliance and adherence to processes. You could mention any experiences where you acted quickly on missed SLAs or non-compliance to drive improvements in service delivery.
How to prepare for a job interview at ISS Facility Services UK
✨Showcase Your People Skills
As a Workplace Experience Manager, your ability to lead and develop a team is crucial. Be prepared to share specific examples of how you've fostered a positive team culture and supported your colleagues in previous roles.
✨Demonstrate Customer-Centric Mindset
Highlight your experience in exceeding client expectations. Prepare anecdotes that illustrate how you've successfully managed client relationships and delivered exceptional service in dynamic environments.
✨Emphasise Organisational Skills
This role requires excellent organisational skills to manage competing priorities. Be ready to discuss how you prioritise tasks and ensure compliance with processes while still meeting client needs.
✨Prepare for Scenario-Based Questions
Expect questions about handling missed SLAs or non-compliance issues. Think of examples where you've acted quickly to resolve such situations and driven continuous improvement in your previous roles.
