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- Tasks: Provide 1st and 2nd line support for application issues via phone and email.
- Company: Join a dynamic company that values innovation and collaboration.
- Benefits: Enjoy mostly remote work with a competitive salary up to £38k.
- Why this job: Be part of a team committed to top-tier service and customer satisfaction.
- Qualifications: Experience in application support, SQL scripting, and basic networking is essential.
- Other info: Immediate consideration for applicants with the right skillset.
The predicted salary is between 22800 - 45600 £ per year.
Application Support – Urgently needed York (Mostly Remote) Up to £38k A dynamic and forward-thinking company is seeking an enthusiastic and skilled Application Support professional to join their team. The company values innovation, collaboration, and a commitment to providing top-tier service to their clients. The Application Support Specialist will be responsible for providing exceptional 1st and 2nd line support for applications. This involves handling inquiries and issues via phone and email, ensuring timely and effective solutions. Technical expertise with SQL scripts and basic networking is crucial for diagnosing and resolving application-related problems. Key Responsibilities: * Provide 1st and 2nd line support for application issues via phone and email. * Diagnose and troubleshoot application problems, ensuring timely resolution. * Ideally you can write and execute SQL scripts to manage and manipulate data. * Assist with basic networking tasks to ensure seamless application performance. * Collaborate with the development team to escalate and resolve complex issues. * Document support activities, solutions, and best practices. * Maintain a high level of customer satisfaction through professional and courteous interactions. Requirements: * Proven experience in an application support role, preferably at 1st and 2nd line levels. * Proficiency in writing and executing SQL scripts. * Basic understanding of networking principles and troubleshooting. * Excellent communication skills, both written and verbal. * Strong problem-solving abilities and attention to detail. * Ability to work independently and manage time effectively. * Experience with remote support tools and techniques. If you believe you have the necessary skillset, please apply for immediate consideration
Application Support employer: 1 Tech Staffing Ltd
Contact Detail:
1 Tech Staffing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support
✨Tip Number 1
Make sure to brush up on your SQL skills before applying. Since proficiency in writing and executing SQL scripts is crucial for this role, being able to demonstrate your technical expertise during the interview will set you apart from other candidates.
✨Tip Number 2
Familiarize yourself with common application support issues and their resolutions. Being prepared to discuss specific examples of how you've diagnosed and resolved problems in the past will show your hands-on experience and problem-solving abilities.
✨Tip Number 3
Highlight your communication skills in your interactions with us. Since the role involves providing support via phone and email, showcasing your ability to communicate clearly and professionally will be key to landing the job.
✨Tip Number 4
Demonstrate your understanding of networking principles. Even though it's a basic requirement, showing that you can handle simple networking tasks will enhance your profile and indicate that you're well-rounded in your technical capabilities.
We think you need these skills to ace Application Support
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience in application support, particularly at the 1st and 2nd line levels. Use specific examples to demonstrate your problem-solving skills and technical expertise.
Showcase Technical Skills: Clearly outline your proficiency in writing and executing SQL scripts. If you have experience with networking principles, mention it as well. This will show that you meet the technical requirements of the role.
Communicate Effectively: Since excellent communication skills are crucial for this position, ensure that your application is well-written and free of errors. Use clear and concise language to convey your thoughts.
Demonstrate Customer Service Orientation: Provide examples of how you've maintained high levels of customer satisfaction in previous roles. Highlight any experiences where you handled inquiries or resolved issues effectively.
How to prepare for a job interview at 1 Tech Staffing Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with SQL scripts and basic networking. You might be asked to solve a technical problem on the spot, so brush up on your troubleshooting techniques and be ready to demonstrate your knowledge.
✨Emphasize Communication Abilities
Since the role involves providing support via phone and email, highlight your communication skills. Share examples of how you've effectively resolved issues while maintaining a high level of customer satisfaction in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you diagnosed and resolved application-related problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your analytical thinking.
✨Familiarize Yourself with Remote Support Tools
As the position may involve remote support, familiarize yourself with common remote support tools and techniques. Be ready to discuss any experience you have with these tools and how they helped you assist clients effectively.
