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- Tasks: Provide top-notch IT support and troubleshooting for a professional services firm.
- Company: Join a dynamic Professional Services Firm located in the heart of London.
- Benefits: Enjoy a hybrid work setup with 50% remote options and a competitive contract.
- Why this job: Gain valuable experience in a fast-paced environment while working with legal professionals.
- Qualifications: Must have First Line IT Support experience and strong skills in Microsoft technologies.
- Other info: This is a 6-month fixed term contract, perfect for gaining industry experience.
The predicted salary is between 36000 - 60000 £ per year.
Service Desk Analyst, IT Support Engineer, AV, Audio Visual, Professional Services, Helpdesk Analyst, Microsoft Troubleshooting, London, 6 months FTC
Service Desk Analyst, Helpdesk Support Analyst required to work for a Professional Services Firm based in the City of London. The set up is 50% in the office (2 days one week, 3 days the next). This will initially be a 6 month fixed term contract.
You MUST have good First Line IT Support / Helpdesk Support experience with excellent troubleshooting skills within the Microsoft Technology Stack such as Office 2016, Office 365, Windows Azure, Active Directory, AV (Audio Visual – ESSENTIAL) and maybe even SharePoint.
Attitude is key here. You MUST have an excellent telephone manner, brilliant communication skills and have the ability to face off to Lawyers / Partners with no problems. With this, you will ideally have experience within Professional Services, preferably Legal IT.
IT Service Desk Analyst, Professional Services, 6 month FTC employer: Bishopsgate
Contact Detail:
Bishopsgate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst, Professional Services, 6 month FTC
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, especially the Microsoft Technology Stack. Make sure you can confidently discuss your experience with Office 2016, Office 365, Windows Azure, and Active Directory during the interview.
✨Tip Number 2
Highlight any previous experience you have in a Professional Services environment, particularly within legal IT. Be prepared to share examples of how you've successfully supported users in similar settings.
✨Tip Number 3
Practice your communication skills, especially your telephone manner. Since you'll be interacting with Lawyers and Partners, it's crucial to convey professionalism and clarity in your conversations.
✨Tip Number 4
Demonstrate your troubleshooting skills by preparing for scenario-based questions. Think of specific instances where you resolved complex IT issues, particularly those related to AV systems, and be ready to explain your thought process.
We think you need these skills to ace IT Service Desk Analyst, Professional Services, 6 month FTC
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your First Line IT Support and Helpdesk Support experience. Detail your troubleshooting skills specifically within the Microsoft Technology Stack, including Office 2016, Office 365, Windows Azure, Active Directory, and AV support.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples of how you've effectively communicated with clients or colleagues in previous positions. Mention any experience dealing with professionals in a legal environment.
Tailor Your CV: Customize your CV to reflect the job description closely. Use keywords from the job listing, such as 'Professional Services', 'Helpdesk Analyst', and 'troubleshooting', to ensure your application stands out.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarizes your qualifications but also conveys your enthusiasm for the role. Explain why you are a good fit for the Professional Services environment and how your attitude aligns with the company's values.
How to prepare for a job interview at Bishopsgate
✨Showcase Your Technical Skills
Be prepared to discuss your experience with the Microsoft Technology Stack, especially Office 2016, Office 365, and Active Directory. Highlight specific troubleshooting scenarios you've encountered and how you resolved them.
✨Demonstrate Your Communication Skills
Since you'll be interacting with Lawyers and Partners, practice articulating technical concepts in a clear and concise manner. Use examples from your past experiences where effective communication made a difference.
✨Emphasize Your Professional Services Experience
If you have experience in a Professional Services environment, particularly in Legal IT, make sure to mention it. Discuss how this background has prepared you for the unique challenges of the role.
✨Exude a Positive Attitude
Attitude is key for this position. Approach the interview with enthusiasm and confidence. Share examples of how your positive demeanor has helped you in previous roles, especially in high-pressure situations.
