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- Tasks: Join our team to provide top-notch resales and staircasing services for homeowners.
- Company: The Guinness Partnership is a leading provider of affordable housing in England, serving 140,000 customers.
- Benefits: Enjoy 25-27 days holiday, a competitive pension scheme, and lifestyle benefits for shopping savings.
- Why this job: Be part of a customer-focused culture that values flexibility and teamwork while making a real impact.
- Qualifications: GCSEs in Maths & English (C or above) and significant customer service experience required.
- Other info: Hybrid working model: 3 days in the office, 2 days from home.
The predicted salary is between 36000 - 60000 £ per year.
The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer.
About the role
The Guinness Partnership is looking to recruit 2 Resales and Staircasing Officers on a permanent full-time basis, to join a busy thriving team where flexibility and a hard-working attitude will be key. We are also looking for 1 Resales and Staircasing Officer to join us on a full time basis for a fixed term of up to 1 year to cover Maternity Leave. Based at Euston Road in London, the successful applicant will provide a highly proactive and customer-focused resales and staircasing service to Guinness homeowners; working within Guinness policies and procedures; relevant legislation and best practice, at all times. You will guide customers through all transactions in line with agreed targets and lease/contract conditions and identify and coordinate any necessary lease changes, including extension requests, with appropriate teams. We operate a hybrid working model working 3 days in the office and 2 days from home.
What we are looking for
We are a customer-focused organisation so we know that how we do things is just as important as what we do. So, it is essential you have great customer service skills and a willingness to go the extra mile to get the job done. You will also be able to demonstrate:
- Ability to plan and re-shape processes in response to changing customer needs.
- Significant customer service experience.
- Experience and understanding of working in a high-performance customer service culture.
- Experience of dealing with residential conveyancing processes.
- Proven ability to manage a large and varied workload, meeting performance targets and deadlines under pressure.
- Excellent attention to detail.
- Excellent oral and written communications.
- Excellent knowledge of Microsoft Office.
- Proven track record of working cross-functionally with external agencies and partners.
- Demonstrates the Guinness Behaviours.
Essential Qualifications: Level 2 Qualifications in Maths & English (GCSE grades C and above or equivalent).
If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.
Benefits
- Holidays: We offer 25 - 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days).
- Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
- Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
- Performance Pay: Annual Performance Score bonus subject to eligibility.
- Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death.
- Health Plan Options: There are a couple of health care schemes available depending on the post grade.
- VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if required for VDU work.
- Additional benefits include: Access to the Finance wellbeing portal, Professional subscription annual payment, Travel season ticket loan, Car lease scheme.
Resales & Staircasing Officer employer: Guinness Partnership
Contact Detail:
Guinness Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resales & Staircasing Officer
✨Tip Number 1
Familiarise yourself with the specific policies and procedures of The Guinness Partnership. Understanding their approach to customer service and housing will help you align your responses during interviews and demonstrate your commitment to their values.
✨Tip Number 2
Network with current or former employees of The Guinness Partnership on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare examples from your past experience that showcase your customer service skills and ability to manage a varied workload. Be ready to discuss how you've successfully navigated challenges in high-pressure situations.
✨Tip Number 4
Research the residential conveyancing processes relevant to the role. Being knowledgeable about this area will not only impress your interviewers but also show that you're proactive and serious about the position.
We think you need these skills to ace Resales & Staircasing Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly understand the responsibilities and requirements of the Resales & Staircasing Officer position. Tailor your application to highlight how your skills and experiences align with the job description.
Highlight Customer Service Experience: Since the role is customer-focused, emphasise your significant customer service experience in your CV and cover letter. Provide specific examples of how you've gone the extra mile for customers in previous roles.
Demonstrate Relevant Skills: Showcase your ability to manage a varied workload and meet performance targets under pressure. Mention your experience with residential conveyancing processes and your proficiency in Microsoft Office, as these are key aspects of the job.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also reflects your understanding of The Guinness Partnership's values and mission. Make it personal and express your enthusiasm for contributing to their customer-focused approach.
How to prepare for a job interview at Guinness Partnership
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to handle difficult situations with empathy and professionalism.
✨Demonstrate Your Understanding of Resales and Staircasing
Familiarise yourself with the concepts of resales and staircasing in housing. Be ready to discuss any relevant experience you have in residential conveyancing processes, as this will show your understanding of the role's requirements.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you've had to reshape processes or manage a varied workload under pressure, and be ready to explain your thought process and outcomes.
✨Research The Guinness Partnership
Understand the values and mission of The Guinness Partnership. Being able to articulate why you want to work there and how you align with their commitment to customer service and community will demonstrate your genuine interest in the position.
