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- Tasks: Lead the reception team, ensuring excellent guest service and smooth check-in/check-out.
- Company: Thistle Park Lane is a prime hotel in central London, perfect for business and leisure stays.
- Benefits: Enjoy great staff areas, wholesome meals, pension schemes, and access to your salary before payday.
- Why this job: Join a supportive culture focused on career development, well-being, and celebrating achievements.
- Qualifications: Creative leadership, attention to detail, passion for hospitality, and strong communication skills required.
- Other info: Inclusive workplace encouraging diverse applicants; opportunities for recognition and community involvement.
The predicted salary is between 36000 - 60000 £ per year.
Thistle Park Lane previously known as Great Cumberland Place situated in an outstanding central London location on the crossroads between Oxford Street, Park Lane and Hyde Park. The perfect spot to stay for a business trip or simply just experiencing London for leisure.
As Reception Manager, you'll lead by example, providing excellent guest service and a smooth, efficient check-in/check-out process. Your proactive approach will be key in resolving guest queries and ensuring each interaction reflects our commitment to exceptional hospitality. Beyond guest service, you'll focus on enhancing team performance through recruiting, training, and ongoing development, helping each team member reach their full potential. Additionally, this role involves a sales component, so you'll be comfortable driving sales at the desk and empowering your team to do the same.
What you'll bring:
- Creative, inspiring leadership that motivates and guides the team to deliver exceptional service
- A keen eye for detail to ensure the highest standards at all times
- A deep passion for hospitality and guest satisfaction
- Excellent communication skills, with the ability to connect naturally with guests and team members
- Analytical skills for problem-solving and sales strategy
- Knowledge of Opera is beneficial but not essential
What you'll get in return:
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we'll take care of you at every step of your journey so that you can take care of our guests. In fact, we're so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that's your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth: We're here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing: You work hard, so we'll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You'll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000's of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being: We're here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community: We're proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Reception Manager - Days employer: Thistle Park Lane
Contact Detail:
Thistle Park Lane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager - Days
✨Tip Number 1
Familiarise yourself with the hospitality industry, especially in London. Understanding the local market and guest expectations will help you stand out during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated teams in previous roles. Be ready to discuss specific situations where your guidance led to improved performance or guest satisfaction.
✨Tip Number 3
Brush up on your sales techniques, as this role involves driving sales at the reception desk. Think of ways you've successfully upsold services or products in the past and be prepared to share these experiences.
✨Tip Number 4
Network within the hospitality community. Attend local events or join online forums to connect with professionals in the field. This can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Reception Manager - Days
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and leadership. Emphasise any previous roles where you managed a team or improved guest satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and detail how your leadership style aligns with the company's commitment to exceptional service. Mention specific examples of how you've motivated teams in the past.
Showcase Problem-Solving Skills: Include examples in your application that demonstrate your analytical skills and ability to resolve guest queries effectively. This will show that you can handle the challenges of the role.
Highlight Sales Experience: Since the role involves a sales component, be sure to mention any experience you have in driving sales or upselling in previous positions. This will help illustrate your capability to contribute to the team's success.
How to prepare for a job interview at Thistle Park Lane
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully motivated your team in the past, focusing on specific situations where your leadership made a difference.
✨Emphasise Guest Satisfaction
Highlight your passion for hospitality and guest satisfaction during the interview. Be ready to discuss how you've handled guest queries or complaints effectively, showcasing your commitment to exceptional service.
✨Demonstrate Problem-Solving Abilities
Analytical skills are crucial for this role. Prepare to discuss scenarios where you've had to think on your feet to resolve issues, particularly in a busy reception environment. This will show your potential employer that you can handle challenges with ease.
✨Familiarise Yourself with Sales Strategies
Since the role involves a sales component, brush up on basic sales strategies and be prepared to discuss how you can drive sales at the desk. Share any relevant experiences where you've successfully upsold services or products to guests.
