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- Tasks: Assist customers, keep shelves stocked, and ensure speedy service in a dynamic environment.
- Company: Join Booker, the UK's leading food and drink wholesaler serving independent retailers and caterers.
- Benefits: Enjoy discounts at Tesco, health perks, a pension plan, and exclusive deals after three months.
- Why this job: Be part of a vibrant team, enhance your customer service skills, and enjoy a supportive culture.
- Qualifications: Must be 17+, with a can-do attitude and a passion for delivering excellent customer service.
- Other info: Flexible working options available; we celebrate diversity and inclusivity in our workplace.
The predicted salary is between 24000 - 36000 £ per year.
What's in it for you
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates.
- An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
- Life Assurance - You are covered for death in service life cover of up to three times annual pay.
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package.
About the role
We are looking for someone with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers. Working as part of a team you will be working in a dynamic, fast paced environment where no two days are the same.
We are a 5/7 day operation, (check our website for specific opening times.) We only recruit individuals who are aged 17 and over.
You will be responsible for
Customers are at the heart of everything we do, our customers need to be back in their own business as quickly as possible having found what they need, we keep the shelves full, provide speed of service through the tills and wish them a fond farewell or maybe our customers need a delivery and we are accurately picking what they need.
You will need
- A can do attitude.
- A passion for customer service.
- Be willing to go the extra mile.
- Always be there, on time and properly presented.
About The Company
Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.
Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.
We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process.
Please note
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Branch Assistant employer: Booker Group
Contact Detail:
Booker Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Assistant
✨Tip Number 1
Show your enthusiasm for customer service during any interactions. Whether it's in a phone call or an informal chat, let your passion shine through. This role is all about going the extra mile for customers, so make sure to convey that you understand and embrace this.
✨Tip Number 2
Familiarise yourself with Booker’s operations and values. Understanding their commitment to diversity, equity, and inclusion can help you align your responses during interviews. It shows that you’re not just interested in the job, but also in being part of their culture.
✨Tip Number 3
Prepare to discuss how you handle fast-paced environments. Since the role involves working in a dynamic setting, think of examples from your past experiences where you successfully managed multiple tasks or dealt with challenging situations while maintaining excellent service.
✨Tip Number 4
Be ready to demonstrate your reliability and punctuality. Since they value being 'always there, on time', share instances where you’ve shown commitment to your work schedule. This will reinforce your suitability for the role and your understanding of their expectations.
We think you need these skills to ace Branch Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Booker is looking for in a Branch Assistant. Highlight key responsibilities and required skills, such as customer service and teamwork.
Tailor Your CV: Make sure your CV reflects your experience and skills that align with the job requirements. Emphasise any previous roles in customer service or fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your can-do attitude. Use specific examples from your past experiences to demonstrate how you meet the criteria outlined in the job description.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Booker Group
✨Show Your Can-Do Attitude
During the interview, make sure to express your enthusiasm and willingness to tackle challenges. Share examples from your past experiences where you went the extra mile for customers or colleagues, as this aligns perfectly with what Booker is looking for.
✨Demonstrate Customer Service Passion
Prepare to discuss your approach to customer service. Think of specific instances where you provided excellent service or resolved a customer's issue effectively. This will showcase your commitment to putting customers at the heart of everything you do.
✨Be Punctual and Presentable
Arrive on time for your interview and dress appropriately. First impressions matter, and being well-presented shows that you respect the opportunity and understand the importance of professionalism in a customer-facing role.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the role or the company culture. This not only demonstrates your interest in the position but also gives you a chance to assess if Booker is the right fit for you. Consider asking about team dynamics or opportunities for growth within the company.
