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- Tasks: Provide top-notch customer service and ensure the safety of residents in a luxury setting.
- Company: Join a prestigious luxury development in North West London, known for its high standards.
- Benefits: Enjoy a competitive salary, flexible rota, and a vibrant work environment.
- Why this job: Be part of a dynamic team that values excellence and offers a chance to make a difference.
- Qualifications: Experience in residential or 5-star hotels, strong communication skills, and a professional appearance.
- Other info: Immediate start available; all candidates will be contacted within two weeks.
The predicted salary is between 24000 - 36000 £ per year.
Our client is looking for experienced Day Concierges to join the team at their luxury development in North West London.
Rota: 4 days on, 4 days off
Hours: 7am - 7pm
Salary: Up to £30,000 per annum
Start Date: ASAP
Main Responsibilities:
- Provide excellent customer service to all residents and visitors to the site, proactively and professionally.
- Carry out regular building checks and log/report any issues or maintenance to the relevant management, ensuring all Health & Safety compliance is met and enforced as needed.
- Assist with residents' needs reactively, always working in line with the company's expectations and high standards of service.
- Handle regular intake of parcels and deliveries, with the relevant security checks.
- Ability to prioritise tasks effectively, whilst sometimes working under pressure.
- Conduct relevant security checks to identify all contractors, visitors and guests to the development, as well as monitoring CCTV and site safety throughout your shift, ensuring safety of all residents and colleagues.
- Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
- Ensure the communal areas are always kept clean, tidy, and presentable.
- Report any incidents, problems, or complaints to the appropriate manager promptly.
- Deal with guests/residents' concerns or complaints, including a follow-up in person or writing.
- Complete all handover and operational reports for every shift.
Requirements:
- Experience in Residential or 5* Hotels.
- Reliable and good timekeeping.
- Immaculate presentation.
- Strong written and verbal communication skills in English.
- Excellent communication skills.
- Experience in the highest level of customer service.
- Ability to demonstrate initiative.
- The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.
All considered candidates will be contacted directly within 2 weeks.
Residential Day Concierge employer: PMR
Contact Detail:
PMR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Day Concierge
✨Tip Number 1
Familiarise yourself with the luxury development sector. Understanding the expectations and standards of high-end residential services will help you stand out during interviews.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Role-playing common situations you might encounter as a concierge can prepare you to handle residents' needs effectively.
✨Tip Number 3
Network with professionals in the hospitality and residential sectors. Attend industry events or join online forums to connect with others who can provide insights or even referrals.
✨Tip Number 4
Be prepared to discuss your experience in handling complaints and maintaining safety standards. Having specific examples ready will demonstrate your capability and reliability to potential employers.
We think you need these skills to ace Residential Day Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in residential or luxury hotel environments. Emphasise your customer service skills and any specific achievements that demonstrate your ability to provide excellent service.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role of Residential Day Concierge. Mention your understanding of the responsibilities listed in the job description and how your previous experiences align with them.
Highlight Communication Skills: Since strong written and verbal communication skills are essential, ensure you provide examples in your application that demonstrate your ability to communicate effectively with residents and colleagues.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at PMR
✨Showcase Your Customer Service Skills
As a Residential Day Concierge, excellent customer service is key. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to high standards.
✨Demonstrate Attention to Detail
Highlight your ability to carry out regular building checks and report issues. Discuss any past experiences where your attention to detail made a significant difference, especially in maintaining safety and compliance.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various situations, such as dealing with complaints or managing multiple tasks under pressure. Practising these scenarios can help you respond confidently during the interview.
✨Emphasise Your Communication Skills
Strong verbal and written communication skills are essential for this role. Be ready to discuss how you've effectively communicated with residents or team members in the past, and consider preparing a few questions to ask the interviewer to show your engagement.
