Cluster Marketing Manager

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.

Marriott International's Managed hotels in the Central London Cluster seek a dynamic, creative and innovative Marketing Manager to be accountable for driving the integrated strategies designed to position its hotels competitively with a strong focus on demand generation, brand-strong guest experiences and creative engagement that drives loyalty.

Hotels included in this Cluster:

• London Marriott Hotel County Hall
• London Marriott Hotel Kensington
• London Marriott Hotel Maida Vale
• London Marriott Hotel Marble Arch
• London Marriott Hotel Regents Park

This position sits within the above property Cluster organisation, reporting into the Director of Marketing. This role will interact daily with Hotel, Cluster and UK Marketing stakeholders.

Objective: The Marketing Manager will support the development and execution of the Marketing activity for each property in the Cluster. This includes development of an over-arching Cluster Marketing Plan, managing budget expenditure, executing campaigns and promotions, and ensuring the local pull through of assets and activation packs for destination, loyalty, segment and hotel brand specific marketing.

Key job functions:

• Work with the Director of Marketing and Cluster teams to support the development and execution of the Marketing Plan to support the business objectives of each hotel, including promotions, branding, media campaigns, loyalty marketing and partnership activity and individual property support.
• Implement marketing activity on a national, regional and local level, including annual calendar of marketing activity and property level activation plans, briefing, budget setting, creative and execution development, media planning, and reporting.
• Responsible for ensuring the local activation and pull through of all centrally developed marketing initiatives for rooms, meetings and events, fitness/spa, and food and beverage at a local property level including implementing digital and physical activation items.
• To ensure that digital platforms (HWS, OTA, segment) and demand generation tactics (PLUS platform, segment paid media) are maintained and activated in coordination with digital field marketing support in order to grow digital channel share within each hotel's business mix.
• Work with the UK Marketing Team to support development and activation of Food & Beverage marketing initiatives, particularly ensuring that F&B Core Concept marketing operations are being upheld from a brand perspective.
• Provide Hotel and Cluster Leadership Teams with updates on current and planned marketing activity, gain feedback on hotel requirements.
• Manage hotel collateral production requirements, including printed and digital assets and presentations, responsible for providing on and above property sales teams with all customer facing assets and providing marketing support for sales driving initiatives.
• Work within Cluster and property marketing budgets, segment by segment and with financial sustainability aligned with the annual Business Plan.
• Support planning and executing Marriott Bonvoy marketing activity on property whilst supporting Operations teams with training and enrolment initiative.

Hotel Support:

• Responsible for ensuring hotel activation packs for all marketing activity are activated to ensure campaigns are pulled through to a property level on time, on brand and with maximum impact.
• Responsible for activating social media channels using Marriott's Social Media Monitoring and Management partner, Sprinklr. This will include the creation of content calendars, organic and paid social media activation, reporting and analysis.
• Provide support and guidance to the hotels for activating public relations opportunities on behalf of the hotels and/or UK Marketing when opportunities arise and ensuring the correct procedures are followed with the regional PR Centre of Excellence.
• Provide marketing support for need hotels and with demand generation strategies.
• Responsible for the audit and on-going review of property photography requirements.
• Conduct property photo shoots, including providing brand photographic guidelines, liaise with brand approved photographers, provide sample photography and guidance on use of photography playbook, and photography audits.
• Support the relationship with Digital Field Marketing to ensure that the hotels' annual Digital Plans are optimised and supported with necessary content and funding in a timely manner.
• Responsible for providing marketing support for properties undergoing renovation including managing marketing critical path and pre, during and post communications plans.
• Manage local hotel email tool usage and execution, including reporting on usage and quality of content.

Professional attributes, skills & experience:

• 1-3 years in a devoted hotel marketing role or relevant marketing experience.
• Experience in leisure marketing and brand partnerships.
• Excellent command of the English language - both written & spoken.
• A natural and proven ability with social media, especially Facebook, LinkedIn Instagram.
• Strong analytical skills required as well as knowledge of Excel, PowerPoint, Word.
• Strong communication and presentational skills.
• Desire to set best practices and share successful initiatives with sister hotels within the Group.
• Bachelor's degree strongly preferred in marketing and communication.

Personal qualities & attributes:

• Enthusiasm and a "can-do" attitude - essential.
• Hard working, determined and tenacious.
• Strong project management skills.
• Results driven.
• Highly practical with plenty of common sense.
• People person and team player.
• High degree of personal loyalty & integrity.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.