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- Tasks: Lead a dynamic team to deliver exceptional hospitality and food standards.
- Company: Join BaxterStorey, a leader in the hospitality industry with a passion for service.
- Benefits: Enjoy 28 days holiday, free meals, training opportunities, and discounts on high street shops.
- Why this job: Be part of a supportive, inclusive culture that values growth and creativity.
- Qualifications: Experience in food & hospitality management and a passion for customer service required.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Location: Amazon NCL1, 17 Follingsby Ln, Gateshead NE10 8YA
Salary: £36,000
Why not work with one of our large distribution contracts operating 5 over 7 days (predominantly Monday to Friday)? We offer a well-executed food offer through the main restaurant, 3 floors of vending, and a varied hospitality offering with around 500 on site managing a team of 22 over two shifts.
A truly rewarding position for an ambitious General Manager looking for a new challenge!
Benefits:
- 28 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks' enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you.
At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for a General Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.
We believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are a General Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!
Job Description:
- Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
- Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business
- Continually look to develop your team through mentoring, training, recognition, and empowerment
- Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
- Achieve business critical KPIs including Health and Safety, Sustainability, Financial and Governance
Qualifications:
- Previous experience as a general manager in food & hospitality
- Background within a large food business i.e. distribution, stadia
- Have a contagious passion for food and customer service
- You draw satisfaction from managing, training, and supporting a team
- Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
- Excellent delegation and influencing skills
- Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure
- Meticulous organisational abilities; high attention to detail
- Concise and effective verbal and written communication
- Ability to adapt to challenges and opportunities with a solution-oriented perspective
- Excellent strategic thinking and critical reasoning skills
- Works according to the BaxterStorey core values
Additional Information:
For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people means that we always strive to supercharge our teams' careers. Better is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
- ALWAYS VISIONARY: We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE: We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE: We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS: We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don't meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best.
And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.
General Manager employer: BaxterStorey
Contact Detail:
BaxterStorey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarise yourself with BaxterStorey's core values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This shows that you're not just looking for a job, but are genuinely interested in contributing to their culture.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in large food businesses. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the General Manager position.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams to achieve exceptional service standards in previous roles. Highlight your experience in mentoring and developing staff, as this is crucial for the role and will set you apart from other candidates.
✨Tip Number 4
Research current trends in the hospitality industry, particularly around sustainability and customer service innovations. Being knowledgeable about these topics will allow you to engage in meaningful conversations during interviews and demonstrate your commitment to excellence.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in food and hospitality management. Emphasise your leadership skills, team management, and any achievements that demonstrate your ability to meet business-critical KPIs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific examples of how you've motivated teams and delivered exceptional service in previous positions.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as financial acumen, strategic thinking, and excellent communication. Use concrete examples to illustrate how you've successfully applied these skills in past roles.
Show Enthusiasm for the Company: Research BaxterStorey and mention their values in your application. Express your excitement about joining a company that prioritises growth, inclusivity, and exceptional customer experiences.
How to prepare for a job interview at BaxterStorey
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create exceptional experiences for customers in your previous roles.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you motivate and develop your team. Highlight any successful initiatives you've implemented that improved team performance or morale, as this aligns with the company's focus on collaboration and empowerment.
✨Be Financially Savvy
Since the role requires financial acumen, be ready to talk about your experience with budgeting and driving commercial performance. Bring examples of how you've managed costs while maintaining high service standards, as this will showcase your analytical skills.
✨Emphasise Adaptability and Problem-Solving
The hospitality environment can be fast-paced and unpredictable. Prepare to share instances where you've successfully navigated challenges or adapted to changes, demonstrating your solution-oriented mindset and ability to thrive under pressure.
