Business Continuity Coordinator

This role will work alongside the entire global team but report directly into the Head BC Manager for the EMEAs region. In this role, you will be supporting the creation and enforcement of Jefferies’ Business Continuity Program, including policy reviews/updates, business impact analysis, incident monitoring and response and more. This role will also help lead the BC Regulatory program to horizon scan for regulatory updates/changes that would apply, and provide recommendations for program updates accordingly. The ideal candidate will have excellent verbal and written communication skills, ability to read and apply Regulatory requirements, strong stakeholder management experience and the ability to manage several projects at one time. Previous experience in the business continuity field is essential.

Key Responsibilities:

• Conduct business impact analyses with BC Coordinators and BC Plan Owners for various lines of business at the firm; assess the overall impacts of a business disruption and potential risks to its critical processes.
• Explain and interpret BC strategy/best practices.
• Document and update internal systems data as required.
• Review all Business Continuity Plans to ensure they align with business processes and functions.
• Be comfortable in challenging SMEs within the business on their assumptions and thought processes.
• Help lead the BC regulatory workstream on a global scale, to ensure we remain compliant with all regulations that apply to the firm.
• Recommend recovery strategies and assist with implementation of recovery solutions.
• Plan and coordinate regular testing exercises and simulations to test the effectiveness of BC/incident management plans and to fulfil various regulatory requirements.
• Participate in any internal and industry-wide tabletop exercises.
• Support and lead Business Continuity awareness training for new employees and recurring training.
• Assist in the management of all aspects of the Business Continuity program, including monitoring of BC KRIs/KPIs, management of BCP technologies such as DR-BCP machines, and other remote technologies.
• Help provide support to management and business units, as requested, when a business disruption occurs and assist with recovery efforts.
• Help maintain the internal Business Continuity Management Website and network shared drive.
• Participate in vendor risk management program on behalf of the BC in the Business Continuity review and evaluation in the vendor risk management program.
• Co-assist the global emergency notification system to ensure timely communications in the event of a crisis and execute the annual testing.
• Monitor and coordinate security alerts and the traveller safety program for potential risks to Jefferies staff and offices.
• Monitor news and alerts for incidents that may affect Jefferies’ offices and travellers.
• Support incident response efforts, specifically documenting and gathering timelines, data points and action items, and following up with responsible parties for close-out of assigned action items.
• Collaborate with various teams, including Facilities, IT, Operations, Risk as well as BCP stakeholders within each line of business at the firm.
• Work closely with development teams who own/maintain BC related software and platforms.
• Perform other roles and responsibilities that may be assigned to support the implementation and maintenance of the BC program.
• Travel outside of London on an as-needed basis (but will be very limited).
• Lead on all BC initiatives for the Jefferies European entity (JEG).
• On-call and available for crisis management situations to potential disruptions (24x7) that could significantly disrupt business operations, and coordinate in real-time with the Business Continuity Management Team and impacted business and teams.

Qualifications:

• Minimum of 2 years’ experience working with or being a coordinator of Business Continuity Plans. Experience within Financial Services preferred.
• Bachelor's Degree from an accredited college/university.
• Knowledge of DORA Regulations.
• Strong MS Office Suite skills; especially Word, PowerPoint, Excel (including data analysis, pivot tables, V-Lookups, etc.).
• Excellent interpersonal and communication skills (written, verbal, presentation).
• Demonstrated skill in development of working relationships with key contacts both inside and outside the organization.
• Understand Operational Risk in the Finance sector.
• Proven ability to work independently and manage multiple project initiatives, and as part of a team.
• Ability to coordinate and implement Business Continuity strategies and technologies addressing governance, audit and regulatory requests and requirements, crisis management, risk assessment, business impact analysis, and continuity strategy selection initiatives, and plan development, tabletop and operational exercises, and awareness campaigns.
• Experienced in the coordination and implementation of BCP Documentation and Testing programs.
• Proven track record of coordination of a BC program with its related IT DR program.
• Experience with Fusion Framework BC and/or ServiceNow CMDB will be considered a plus.
• Multilingual in European languages advantageous but not essential.
• Ability and willingness to be on-call to support incident response efforts inside and outside of normal business hours for global critical incidents. Incident response coverage follows the “follow the sun” model.
• Requirement to be in the office M-F as needed (minimum 3 days).