IT Support

IT System Administrator

Hybrid – 3 days per week in office

Salary up to £29,000

Are you ready to play a pivotal role in delivering and improving IT services within a dynamic business environment? We are seeking a skilled IT System Administrator to provide comprehensive support across our clients organisation, ensuring delivery of reliable and effective IT services.

Key Responsibilities

• Deliver group-wide IT services, maintaining agreed service levels and prioritising responses for optimal business support.
• Act as an escalation point for service desk analysts and business users, providing timely solutions and minimising repeat issues by analysing trends and behaviours.
• Define, document, and evolve service processes, the Service Catalogue, and SLAs, ensuring alignment with best practice and IT policies.
• Provide expert desktop and server support, including hardware configuration, upgrades, and installation of new service packs or software.
• Manage routine repairs, upgrades and effectively respond to system faults or failures, ensuring these are documented and escalated appropriately.
• Keep the asset management database accurate and up to date.
• Monitor system performance and report on service delivery metrics, exploring opportunities to improve customer satisfaction.
• Support the management and maintenance of distributed IT equipment and infrastructure, ensuring it meets evolving business requirements.
• Log and update service desk calls promptly, ensuring regular, clear communication with users.
• Provide meeting room technology support and education for end users.
• Ensure adherence to IT service controls, regulatory standards, and organisational policies.
• Collaborate with all IT teams to ensure the successful implementation and documentation of new or updated services.
• Undertake ad hoc projects and departmental duties as required.

Essential Skills and Experience

• Excellent customer service skills and a drive to satisfy IT service users.
• Ability to translate complex technical topics into clear, accessible language.
• Strong decision-making skills, with a focus on developing timely and effective solutions.
• Meticulous attention to detail and a continuous improvement mindset.
• Analytical skills for diagnosing, testing, and implementing solutions in line with best practice.
• Ability to prioritise workload and manage multiple demands in a fast-paced, team-oriented environment.

Technical Proficiency

• Detailed knowledge of Microsoft Active Directory and Entra.
• Experience in group policy implementation and administration.
• Proven track record with IT systems, infrastructure, and emerging technologies.
• Network management (including TCP/IP, DNS), server/hardware maintenance, and workstation deployment.
• Familiarity with automated deployment tools and IT service management frameworks.

Your Approach

We’re looking for someone who:

• Puts customers at the centre of every decision.
• Collaborates willingly and takes ownership for results.
• Learns from mistakes and celebrates success.
• Shares relevant feedback and supports team growth.
• Understands and manages operational and regulatory risk, following all company policies and procedures.
• Maintains vigilance regarding information security and promotes a culture of excellence in all IT services delivered.

If you’re driven to provide exceptional IT support, thrive in a collaborative environment, and want to play a crucial role in elevating IT services in our organisation, we’d love to hear from you. Apply today.