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- Tasks: Coordinate tours and support guides for an exciting travel experience.
- Company: Join Grand Circle, a leader in international travel for adventurous spirits aged 50-plus.
- Benefits: Enjoy competitive pay, travel deals, bonuses, and personal growth opportunities.
- Why this job: Be part of a vibrant team, make impactful decisions, and fuel your passion for travel.
- Qualifications: 2+ years in admin roles, fluent English, and strong people skills required.
- Other info: Office-based in Glasgow with occasional remote work options.
The predicted salary is between 28800 - 43200 £ per year.
Grand Circle Corporation is the largest U.S. direct marketer of international travel for North Americans aged 50-plus and has served 1 million travelers since 1958. Our business goal is to be the world leader in international travel, adventure and discovery.
We are currently seeking candidates for the following position:
Program Services Coordinator
Location: Glasgow, UK
The successful candidate will be responsible for administrative and financial processes to support trip leaders delivering tours to North American visitors to the UK, and supporting the wider team to address quality issues, in pursuit of our company’s excellence goals.
Responsibilities include:
- Preparing all paperwork necessary for Tour Guides prior to the tour
- Promoting quick responses and strong relations with Tour Guides
- Data entry and database management to ensure accuracy of company systems
- Processing completed paperwork from Tour Guides following the end of their tour
- Ensuring all trip leaders and vendors are paid correctly
- Coordinating logistics for Tour Guide hiring, training trips, and business meetings
- Preparing materials for Tour Guides in the off season to ensure a strong start to the season
- Offering 24/7 emergency support for all guides (on a rotation schedule)
What we offer:
- Competitive salary
- Incentive Bonus based on targeted results
- 3 days on top of regular vacation days
- Reimbursement of public transportation cost (with max cap)
- Merit increase based on performance
- Personal and Professional Growth – Available on request
- Milestone Bonus + Travel certificate for every next 5th anniversary of employment at GCC
- Travel Deals – WORLDWIDE GC Tour packages available at discounted price
- Referral Bonus
- Full training program onsite
- Unique Corporate Culture
- Working as part of an international team (exposure to colleagues in worldwide offices)
Requirements:
- 2+ years of experience in a busy, diverse administrative role preferred.
- Fluent English written and spoken (Company official language: English)
- Proficient with Microsoft Office package (especially Excel)
- Strong People Skills & Customer Care Oriented
- Self-starter who is able to respect deadlines and prioritise
- Demonstrated success in making tough decisions and taking risks
- Passion for travel
Please note this role is office based in the centre of Glasgow (limited scope to work from home occasionally).
Please submit your application in English to: Louise Jackson ljackson@oattravel.com
We will contact only those candidates who fulfil requirements above.
By applying to this ad, you would be automatically giving Grand Circle your consent for processing your data in the recruitment process. The data collected in the process of recruitment are in accordance with Grand Circle Data Privacy Policy. Without your express consent, your data cannot and will not be used for any other purposes. If you have any queries or complaints, please contact us via e-mail address: gdprinfo@oattravel.com.
Contact Detail:
Grand Circle Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Service Coordinator (Tour Leader Coordinator)
✨Tip Number 1
Familiarise yourself with the travel industry, especially focusing on the needs and preferences of North American travellers aged 50-plus. Understanding their expectations will help you connect better with the team and demonstrate your passion for travel during any discussions.
✨Tip Number 2
Highlight your administrative skills by preparing examples of how you've successfully managed logistics or coordinated events in previous roles. This will show that you can handle the responsibilities of a Program Service Coordinator effectively.
✨Tip Number 3
Network with professionals in the travel industry, particularly those who have experience with tour guiding or coordinating. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 4
Prepare to discuss your customer service experiences in detail. The role requires strong people skills, so be ready to share specific examples of how you've handled challenging situations or built relationships with clients in the past.
We think you need these skills to ace Program Service Coordinator (Tour Leader Coordinator)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Program Service Coordinator position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your administrative experience, particularly in busy environments. Highlight your proficiency in Microsoft Office, especially Excel, and any relevant customer care experience.
Write a Strong Cover Letter: In your cover letter, express your passion for travel and how it relates to the role. Mention specific examples of your people skills and ability to manage multiple tasks effectively, as these are key for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your application is professional and reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Grand Circle Corporation
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences or stories that highlight your love for exploring new places, as this aligns with the company's mission and values.
✨Demonstrate Strong People Skills
Since the role requires strong people skills, prepare examples of how you've successfully interacted with diverse groups in previous roles. Highlight any customer service experiences where you resolved issues or built relationships.
✨Be Proficient with Microsoft Office
Brush up on your Microsoft Office skills, especially Excel. Be ready to discuss how you've used these tools in past roles, perhaps in data entry or managing databases, as this is crucial for the position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your decision-making and problem-solving abilities. Think of situations where you had to make tough decisions or manage multiple priorities, and be prepared to discuss the outcomes.
